Bilingual Order Management Specialist, French and English Required

Introduction

Our client is seeking a dependable and detail-oriented Bilingual Order Management Specialist with fluent French and English communication skills. This full-time, permanent role is based in Mississauga and offers an in-office schedule during training, with hybrid options available afterward.

This opportunity is well suited for someone who enjoys a structured workday, steady responsibilities, and being part of a supportive team environment. The ideal candidate brings hands-on SAP and ERP experience, strong order management skills, and a calm, organized approach to supporting customers and internal teams.

Compensation: $55,000 to $60,000 annually Schedule: Monday to Friday, 9:00 a.m. to 5:00 p.m. Location: Mississauga, Ontario Work Model: In office during training, with hybrid options after training Employment Type: Full-time, permanent Vacancy Status: This is an existing vacancy with immediate availability

What You’ll Do

You will play an important role in keeping customer orders moving accurately and on time. Using your fluent French and English communication skills, you will support customers, coordinate with internal departments, and help ensure each order is entered, tracked, updated, and completed with care.

This role offers consistency, clear expectations, and the opportunity to contribute to a team that values accuracy, professionalism, and reliable customer service.

Responsibilities

• Process customer orders accurately using SAP and other ERP systems
• Review order details, pricing, product information, inventory status, and delivery timelines
• Communicate professionally with customers in both French and English
• Coordinate with customers, sales teams, warehouse staff, logistics partners, and internal departments
• Monitor order progress and follow up on delays, backorders, changes, or documentation needs
• Respond to customer inquiries in a timely, helpful, and professional manner
• Maintain accurate customer records and update order information as required
• Assist with returns, credits, replacements, and order adjustments when needed
• Support reporting, documentation, and administrative order management tasks
• Help resolve issues calmly and efficiently while keeping customers informed
• Maintain a high level of accuracy, confidentiality, and service quality

Qualifications

• Fluent bilingual communication skills in French and English required
• Strong written and verbal communication skills in both French and English
• Previous experience in order management, order entry, customer service, sales support, or a related administrative role
• Hands-on experience using SAP is required
• Experience with ERP systems is required
• Strong attention to detail and comfort working with data, order numbers, pricing, and timelines
• Ability to manage multiple orders and priorities in a steady, organized manner
• Professional communication style with customers and internal teams
• Comfortable working in a structured office environment
• Strong follow-up skills and a reliable approach to daily work
• Proficiency with Microsoft Office, especially Outlook and Excel
• Positive team attitude and willingness to support others when needed

Benefits

• Competitive annual salary of $55,000 to $60,000
• Full-time, permanent employment
• Benefits available after 30 days
• Monday to Friday schedule, 9:00 a.m. to 5:00 p.m.
• In-office training with hybrid options available afterward
• Supportive team environment
• Stable role with clear responsibilities and consistent workflow
• Opportunity to build long-term expertise in order management, SAP, and ERP processes
• Professional workplace with strong internal collaboration

Why Work with Us

This is a steady and reliable opportunity for someone who values structure, teamwork, and a balanced weekday schedule. Our client offers a supportive environment where accuracy, consistency, and customer care are appreciated.

You will have the chance to settle into a permanent role, build strong internal relationships, and contribute to smooth daily operations. For candidates who enjoy organized processes, dependable routines, and being a trusted bilingual point of contact, this role offers a strong fit.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Order Management Specialist, French and English Required.