POSITION: Digital Navigator & Employment Consultant REPORTS TO: Associate Manager – Employment Services WORK HOURS: 35 Hours per week, In - Person RATE OF PAY: 28 per hour EMPLOYMENT TERM: 2 Years START DATE : 15 Jul 2026 Dixie Bloor Neighbourhood Centre (DBNC) Dixie Bloor Neighborhood Centre (DBNC) is a leading, inclusive, and community-inspired organization serving diverse neighborhoods in Mississauga. We are a trusted agency of choice, responding to evolving community needs through empowerment, strong partnerships, active listening, meaningful engagement, and collaborative leadership.

Diversity, Equity & Inclusion Statement DBNC is committed to advancing diversity, equity, and inclusion across all areas of our work. We strive to ensure that every individual who engages with DBNC feels valued, respected, and heard. We intentionally create safe, inclusive spaces where people can share their perspectives, learn from one another, and build mutual understanding across cultures, identities, and lived experiences.

Job Summary The Digital Navigator and Employment Consultant supports recent immigrants in achieving their employment goals by providing individualized employment counselling, assessments, and pre-employment workshops. Reporting to the Associate Manager, Employment Services, this role helps clients develop the skills, knowledge, and confidence needed to secure meaningful employment. Working in a fast-paced, technology-driven environment, the incumbent delivers client-centered services, utilizes digital tools and resources, and collaborates with colleagues to address diverse employment needs and support successful workforce integration.

Duties and Responsibilities Employment Consultant · Deliver the JSW curriculum components, which include assessment and occupational blueprint; and Job Search Workshops modules in a computerized format · Assist Clients with resume and cover letters, cold calling, interview skills, and action plan development and related activities · Provide individual counselling support to Clients in person, phone, email or virtually as needed while providing suitable referrals to internal and external program/services · Provide appropriate referrals for job search coaching, mentoring, coaching, work experience placement and paid employment · Identify and access additional resources, such as internal and external guest speakers, resource materials, articles and program support information relevant to the JSW program · Maintain statistics on client/service activities · Assist with updating and closing Client files by performing regular follow up and updating files to enter information into the CRM system · Assist in the evaluation of the program’s effectiveness and present solutions to enhance services on an ongoing basis and as part of the larger agency services system

Digital Navigation · Offer individualized and or group in-person/virtual support sessions to clients in using online tools and technologies, such as App Usage, Microsoft Teams and software troubleshooting · Provide client-centred, task-based, communicative programming · Conduct sessions in a respectful, culturally sensitive and engaging manner based on participants' needs and foster self-directed learning · Coordinate, conduct, and lead onsite digital orientations and drop-in sessions for clients in addition to 1:1 coaching, assistance and encouragement to clients on digital questions · Develop and maintain an anti-bias-sensitive atmosphere where participants feel welcome and interested in learning · Incorporate a variety of learning materials into lesson plans to meet different learning styles · Support clients through digital learning, track results and collect feedback · Maintain records of student attendance, prepare program reports, evaluation and tracking · Use virtual platforms such as MS Teams when conducting online sessions · Provide referrals and conduct outreach activities and liaise with community agencies and organizations

• Ensure all client interactions are promptly recorded in relevant databases following established guidelines

Qualifications Required · Completion of post-secondary education in a related field or a combination of education, training and experience deemed to be equivalent. · Minimum 2 (two) years of teaching/coaching experience in a multicultural environment with adults of adult immigrants and refugees · Superior communication and interpersonal skills, ability to interact with all levels in a professional, positive manner and to build trusting relationships and be a team player · Outstanding customer service orientation, with the ability to diffuse tense situations · Familiarity with local labour market, community resources, government programs, job search activities/techniques, career development and issues related to unemployment · Experience in conducting and interpreting client needs assessments, coaching, and mentoring Clients; · Demonstrated ability to develop goals and action plans with participants · Creative and innovative facilitator to incorporate various learning styles · Flexible, Reliable, self-motivated and self-reliant and ability to work effectively in a team environment · Strong organizational skills, ability to set priorities, meet deadlines and manage multiple tasks · Knowledge and competence with office procedures and operations of office equipment · Solid understanding of confidentiality, professional codes of conduct and diplomacy · Sound digital literacy, able to use Google Classroom, Zoom, Avenue, etc., social media and Microsoft Office Suite, the Internet and online job search tools; the ability to provide technical troubleshooting is an asset.

DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process. DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons. Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act). Interested applicants should submit a resume quoting reference number: 026-031 by Jul 10th, 2026 Human Resources Department Dixie Bloor Neighbourhood Centre 3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9 Email: priyankam@dixiebloor.ca We thank all applicants, but only those selected for an interview will be contacted. Dixie Bloor Neighbourhood Centre is an equal-opportunity employer.