Job Title: Operations Coordinator

Location: Barrie, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $50,000.00 to $65,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose

The Operations Coordinator plays a key role in our transportation operations, responsible for planning and executing full truckload (FTL) and less-than-truckload (LTL) shipments across Canada and the United States. As a valued team member, this individual ensures world class service levels for our clients by managing carrier relationships, negotiating rates, and proactively tracking shipments to completion.

Duties & Responsibilities

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Live our company core values and support a well-organized, respectful, and service-focused work environment
• Arranging transport of import and export FTL and LTL shipments within and between Canada and the USA
• Negotiating rates with Carriers
• Quoting Customers
• Track and trace shipments to destination
• Communicating shipment details with customers and agents
• Submitting documents to Customs Brokers
• Arranging local pickups and deliveries
• Calculating revenue and costs on shipment files

Mindset & Personality

• Customer Service Oriented: Client focused and provides exceptional experience for our customers
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs

Professional & Educational Background

• Minimum of 5 years' experience with Transborder Operations in the 3PL industry
• Knowledge of National LTL/FTL type systems (I.e. Forward Air, Polaris, XPO)
• Intermodal handling considered an asset
• Experience working with Transportation Management Systems (TMS)
• General knowledge of Canada & USA Customs cross border practices & procedures
• Working knowledge of Loadlink
• Experience with Tradeshow and White glove freight

Skills & Ability

• Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation
• Organization: Must be highly organized and detail-oriented when dealing with our fast- paced environment
• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and our client 
• Problem-solving: Strong ability to ‘think outside the box’ when dealing with complex requirements for clients

Effort & Working Conditions

• Office Environment

Why Join Us? 

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth
  • Extended health benefits
  • Dental care
  • Vision care
  • Employee Assistance Program
  • Life insurance
  • RRSP program

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.