Job Description What is the opportunity? You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision. What will you do? Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services Field calls from clients and industry professionals Complete risk reports and ensure a balance between customer service and business risk mindset Resolve issues related to the specific group, function and process What do you need to succeed? Must-have 2+ years of collections experience Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs Ability to formulate intricate Risk Assessment Reports when required Proven negotiation, solution-finding and decision making skills Ability to take calls from clients, trustees and service partners in a call centre environment Strong understanding of the balance between customer service and business risk mindset Results driven, with a demonstrated ability to review, seek solutions and decisions Ability to work efficiently in a challenging environment Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday Nice-to-have Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program Leaders who support your development Ability to make a difference and lasting impact Opportunity to take on progressively greater accountabilities Job Skills Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-08 Application Deadline: 2026-07-09 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.