Job Title: Insolvency Specialist

Est. Start Date: ASAP Duration/end date: 6 months Possibility of Extension: Yes Possibility of conversion to FTE: Yes Working hours: 8-4 or 9-5 Working Location: Mississauga, ON Hybrid work requirements: 1x a month

Role Responsibilities

• Assess the financial situation of individuals or businesses to determine the appropriate course of action
• Prepare and submit necessary documentation relating to insolvency procedures
• Keep up to date with changes in insolvency law and practice
• Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.
• Analyzes data and information to provide insights and recommendations.
• Escalates complex or unresolved customer situations to managers as required.
• Completes required documentation to ensure customer’s requests are accurately processed.
• Organizes work information to ensure accuracy and completeness.
• Delivers exceptional customer service that builds trust through expertise, responsive service and support.
• Follows documented policies and procedures to execute transactions, activities and processes.
• Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
• Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
• Maintains the confidentiality of customer and Bank information.
• Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
• Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Must Have Skills

• TOP PRIORITY: at least 1 year of direct Insolvency experience
• Minimum 1-2 years of experience from Canadian Financial Institutions in the field of Bankruptcy and Insolvency Administrative Department.
• Minimum 1-2 years of Collections experience recovering Canadian banking products like Credit card, Personal Line of Credits, Overdraft, Small business Credit Card and Line of Credits, etc.
• Basic knowledge of Canadian Bankruptcy and Insolvency Act and understands how to read Statement of Affairs and the requirement for filing Proof of Claim(s).
• Self-reliant
• Punctual
• Strong written/verbal communication skills
• Collaboration & team skills
• Analytical and problem-solving skills
• Detail oriented
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
• Knowledge of competitive marketplace and trends in product offerings.

Nice to Have Skills

• Knowledge of trustee/vendor platforms
• Previous analyst/problem solving skills
• Bilingual French/English

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.