McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

We are seeking a Patient Care Coordinator (Floater) to support INVIVA Clinics across Canada. In this role, you will coordinate patient services, manage referrals, and help ensure the seamless delivery of care within established service standards. As a key liaison between patients, healthcare providers, pharmacies, and internal teams, you will play an important role in delivering an exceptional patient experience in a fast-paced healthcare environment. This position requires flexibility to provide coverage across multiple programs, clinics, and teams as business needs evolve.

What You'll Do

Process new patient referrals, renewals, and service requests within established timelines. Coordinate patient services, including scheduling, intake, and follow-up activities. Review and process Post Visit Reports (PVRs) and Adverse Events (AEs) accurately and efficiently. Communicate professionally with patients, healthcare providers, and internal stakeholders. Maintain accurate and complete documentation within internal systems while adhering to privacy and compliance requirements. Respond to inbound and outbound calls, emails, and service inquiries within established service levels. Collaborate with nurses, case managers, pharmacies, and program stakeholders to support patient care. Coordinate appointments, including rescheduling requests and no-show follow-up activities. Support the progression of patient cases through the care journey. Provide coverage across multiple programs and teams as required. Participate in on-call rotations and extended shift coverage based on business needs.

Basic Requirements

Postsecondary diploma in Healthcare Administration, Business Administration, Office Administration, or a related field, or an equivalent combination of education and experience. Minimum 3 years of experience in patient services, healthcare coordination, customer service, call center operations, scheduling, or administrative support. Experience managing high-volume patient, customer, or service inquiries. Experience using Microsoft Office and electronic scheduling, CRM, or patient management systems. Fluency in English, both written and verbal.

Preferred Skills & Experience

Experience within a patient support program, specialty pharmacy, infusion clinic, medical clinic, or healthcare environment. Knowledge of medical terminology, reimbursement programs, or healthcare workflows. Experience processing referrals, patient documentation, insurance information, or case coordination activities. Strong organizational, problem-solving, and prioritization skills. Ability to manage multiple priorities in a fast-paced, KPI-driven environment. Experience supporting multiple programs or working in a float capacity across teams. Bilingualism (English/French) is considered an asset. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,000 - $66,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!