With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.Ready to take the next step in your career?Your new opportunity might be right here.We are looking for a Parts Supervisor to join our (type department) team in (type location).

Mission

The parts supervisor’s responsibility is emphasized on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department.  

Main Responsibilities

Supervise the employees of the parts department and the warehouse, organize work schedules, vacations, training and emergency service, for the smooth running of the department. Place and follow up on orders to Volvo and other suppliers to better meet customer expectations. Track the budget for the current year and to keep it up to date. Create documents in the system to keep track of records. Authorize and verify invoices from the parts department (including transportation) to ensure all information is correct. Handle customer disputes to resolve issues. Work in compliance with Quebec's Occupational Health and Safety laws and Strongco's program, for the smooth running of the department. Follow up on inventories to be up to date with the products. Make reports for Volvo (claims, 45 days return, etc.), for reimbursement purposes. Follow up with Strongco for parts, core, etc and to keep track. Responsible for the parts sales budget and increasing parts sales through upselling and developing customer relationships in the parts department. Support the service department with all parts orders, quotes and inquiries.   Ensure customer accounts are in good standing prior to placing parts orders. Locate parts that are no longer available from the OEM. Keep the Branch Manager informed of any problems or questions regarding parts orders. Keep the Branch Manager informed of any customer issues from the parts department. Train parts department, warehouse employees on their role, and coach them to be more than parts order takers, parts salespeople. Handle disputes with parts customers and ensure their satisfactory. Responsible for back order management, parts transportation, logistics, shipping, receiving, parts storage, filing and reporting.

Technical Skills

Past supervision experience; Knowledge of Parts counter process; Knowledge of Warehousing practices; Knowledge of Vendor systems; Knowledge of administrative practices; Knowledge of the Heavy Equipment industry is a must; Prior Parts management an asset.

HEALTH & SAFETY

Familiarize and comply with health and safety statutory requirements stipulated by the Occupational Health and Safety Act and regulations.Do you want to embrace a new challenge within Nors and be part of a growing team? We’re waiting for you! At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.making it work. making it happen.