A company specialized in manufacturing products that meet sanitation and cleaning needs for three key sectors—supermarkets, industry, and agri-food—is seeking a Customer Service Representative to join its team in Anjou.

Administrative Tasks:

-       Handle customer requests received by phone, email, or fax, including pricing inquiries, documentation needs, and issue follow-ups.

-       Draft and prepare quotes for representatives (m/f), ensure their approval, and send them to customers.

-       Maintain and update representatives’ (m/f) price lists.

-       Provide administrative support to representatives (m/f), the administrative department, and company management.

-       Rotate with other team members to answer incoming calls and ensure proper routing of communications.

-       Forward any customer-related issues to the appropriate departments, including complaints, billing errors, or delivery delays.

-       Perform any other related duties as required.

If you are ready to take on new challenges, we would love to meet you!

Benefits:

-       Group insurance starting on Day 1 (70% – 30%)

-       3 weeks of vacation after 1 year

-       5 sick days

-       Office closed during the Christmas week and New Year’s Day

-       Possibility to contribute to an RRSP with employer matching up to 3%

-       Flexible schedule allowing early finish at 2:00 p.m. on Fridays during summer (mid-June to end of August)

Requirements:

-       Completed DEC (college diploma)

-       Minimum of 2 years of customer service experience

-       Bilingualism (English/French) to serve clients in Ontario and the United States (30% of the time)

-       Experience in manufacturing or chemical products (an asset)

-       Proficiency with Microsoft Office Suite

Salary: $55,000 to $60,000 per year, depending on experience

Schedule: 37.5 hours per week

Status: Permanent

Interested in this position? Send your application to Wisner Pierre by email at wisner@bedardressources.com.