Bilingual Analyst , Fraud Inbound And Detection, Fraud Customer Care Unit - Jobs in Montréal, QC
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Montréal, QC
Customer Service Agent
About the role
Locations: Quebec City and Montreal
Passionate about service and possessing an analytical mind, you know how to connect concepts and simplify complex information to make it accessible. Bilingual and customer-focused, you will actively contribute to public protection by assisting consumers and financial professionals with their processes and clarifying sometimes complex situations involving various laws. Every interaction will be an opportunity to make a real difference — a role that goes far beyond a simple call center.
Your role:
- Inform and assist consumers in their dealings with stakeholders in the Quebec financial sector
- Popularize legal information related to AMF-regulated activities (personal/property insurance, mortgage brokerage, securities, credit rating agencies, deposit institutions)
- Guide consumers when disputes arise or when witnessing reprehensible acts
- Inform and assist stakeholders and future professionals regarding their legal and regulatory obligations
Our proposal:
- Direct contact with consumers and financial services industry stakeholders
- Dynamic environment where mutual support and team spirit are central
- Diverse and stimulating work focused on the future
- Develop your full potential with highly qualified trainers and managers
Your talents and expertise:
- Learning ability, versatility and agility in problem-solving
- Strong capacity for analysis and synthesis
- Fluency in French and English, spoken and written
- Discernment and judgment in ambiguous contexts
- College diploma in administration, financial services/insurance, or law
- Minimum 2 years experience in the financial sector
- Comfortable with technology tools (CRM, online platforms)
- Call centre experience in financial services (asset)
- Knowledge of financial sector laws and regulations (asset)
Not the right fit? Search for Customer Service Agent jobs in Québec & Montréal, QC
About Autorité des marchés financiers
The AMF is the body mandated by the Québec government to regulate Québec's financial markets and assist consumers of financial products and services.
The AMF is unique in that it oversees, in an integrated manner, the areas of insurance, securities, derivatives, deposit institutions—other than banks—and the distribution of financial products and services.