Req ID: 342893

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop support-Windows operating system to join our team in Montreal, Quebec (CA-QC), Canada (CA).

This role is to provide onsite support for end users, for tickets and issuesat a client site. The technician will have the responsibility to own theissues through resolution.

Position Overview:

• Individuals here have a well-rounded knowledge of the policiesand procedures for their work area.
• Their work may require discretion and independent judgmentfor non-routine matters. However, the primary focus of workactivity is predominately routine.
• They may make policy recommendations to their managers andbe an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systemsupgrades, deployment and repair on desktops / notebooks.

printers.

• May respond to calls after normal business hours per leaderinstructions.
• Identifi es potential issues that could adversely impact end userexperience and takes corrective action.
• Update and resolve tickets in a timely manner to achieveService Levels.

Position General Duties and Tasks:

• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additionalcertifi cations for various hardware platforms may be required.
• Ability to physically perform general offi ce requirements.
• Must be able to perform essential responsibilities with orwithout reasonable accommodations.
• Travel including overnight domestic or international trips maybe required.

Bilingual Mandatory

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in RD to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.