You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The focus of this role is to support a positive Group Benefits customer experience via the successful set up and revision of group plans on various systems. This role demands strong technical skills, workflow management ability as well as a passion for high quality customer service. The ME/OASIS Setup Specialist is primarily responsible for setup of the Member Enrolment Site, testing and client technical support. Incumbents will spend a large portion of time working in a project management capacity to ensure the accurate and timely implementation of new Member Enrolment and annual re-enrolments for existing Member Enrolment clients.

What will you do?

• Processing new business and/or revisions within established service standards (accuracy & timeliness).
• Respond to inquiries from customers and internal business partners
• Negotiate internally and externally to ensure Sun Life is able to accurately administer the benefit program
• Understanding and analysis of customer needs to recommend system setup that supports those needs
• Partnering with various other staff to clarify plan design so that system setup is efficient and accurate
• Act as a subject matter expert for Member Enrolment and / or GBTA in various projects and initiatives as well as conduct Business Acceptance testing for system enhancements as relating to Member Enrolment.

What do you need to succeed?

• Proven skills in customer service delivery, Analytical thinking, organization and a self-starter
• Negotiation skills with the ability to work towards acceptable outcomes; offer solutions
• Ability to multi-task to achieve delivery dates
• Effective issue resolution skills and attention to detail
• Knowledge of Group benefits and Group Division Structure
• Understanding of Group Client Services procedures and available services;
• In-depth knowledge of Plan administration systems and their interdependencies
• Ability to work in a team setting; also able to work independently
• Superior verbal and written communication skills; ability to "talk with a customer".
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Asset:

• Minimum 2 years of post-secondary education and at least 3 years of directly-related business experience
• Bilingual in both French and English, written and spoken
• Strong knowledge of Group systems and web application; Some proficiency with data management tools such as Excel, Access & MS Project
• Knowledge of Group benefits and Group Division Structure and offered services
• Proven ability to work effectively in a fast-paced environment with fluctuating work volumes and schedules
• Positive attitude and strong team player
• Strong organizational and time-management skills
• Strong sense of initiative and ability to think outside the box

What's in it for you?

• We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
• A collaborative and interactive team environment
• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

Specific note:

Occasional over time is required during periods with high incoming volumes in order to meet client expectations

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58,000/58 000 - 93,000/93 000

Job Category:

Customer Service / Operations

Posting End Date:

25/05/2026