Customer Program Manager Jobs in Montreal, Quebec, Canada
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Montreal, Quebec, Canada
Program Manager
About the role
Program Manager
Position Summary Reporting to the Engineering Manager or Senior Program Manager, the Program Engineer is responsible for supporting the manufacturing team and customers by providing the technical direction, specifications, and engineering decisions required to successfully launch and maintain products throughout their lifecycle. This role ensures products meet customer design intent while achieving quality, productivity, cost, performance, and manufacturing objectives. The Program Engineer serves as the primary engineering liaison between the customer and the Company, supporting new product launches, engineering changes, continuous improvement initiatives, and production quality.
Key Responsibilities
Program Launch & Project Management Lead and manage new product launches from planning through production. Ensure customer drawings, engineering specifications, and technical documentation are received, controlled, and maintained. Coordinate internal and customer launch meetings while documenting action items and progress. Monitor launch timelines and ensure all milestones and deliverables are completed on schedule. Collaborate with Advanced Engineering and cross-functional teams to support prototype builds, production launches, and engineering changes throughout the program lifecycle. Coordinate production sample builds and prototype deliveries to customers. Drive continuous improvement initiatives throughout the launch process.
Manufacturing Equipment & Process Development
Coordinate the acquisition, installation, and commissioning of manufacturing equipment while ensuring projects remain on schedule and within budget. Participate in equipment design, specification development, supplier selection, plant layout, installation, and validation. Prepare technical specifications for manufacturing equipment and production processes. Coordinate component procurement required for production and sample builds.
Quality & APQP
Ensure manufacturing equipment and production processes meet all customer technical requirements. Lead the development and implementation of Advanced Product Quality Planning (APQP) documentation, including: Feasibility Reviews Prototype Programs GD&T Analysis Process Flow Diagrams Process FMEAs Control Plans Process Sheets Gauge R&R Studies Capability Studies Support the development and maintenance of quality systems to meet customer and Company requirements. Coordinate the preparation and maintenance of all quality documentation. Ensure production quality meets customer expectations for fit, form, and function. Support problem-solving and corrective action activities related to product quality.
Customer Support & Engineering
Serve as the primary engineering liaison between the customer and manufacturing operations. Communicate engineering changes, process updates, and technical information to customers and internal stakeholders. Support customer product development by providing engineering expertise and design guidance. Develop and maintain strong customer relationships through regular communication and technical support. Lead engineering design changes and revisions during product development, launch, and production. Participate in customer meetings and plant visits as required. Support engineering activities related to customer concerns and continuous improvement initiatives.
Troubleshooting & Continuous Improvement
Investigate manufacturing issues and implement solutions while maintaining product design intent. Analyze production data and recommend process improvements. Support continuous improvement projects that enhance quality, productivity, and efficiency.
Health, Safety & Compliance
Promote and maintain safe work practices in accordance with Company policies and legislative requirements. Support employee training on the safe operation of equipment and manufacturing processes. Ensure compliance with applicable health, safety, environmental, and customer standards.
Additional Responsibilities
Complete technical reports and project documentation as required. Participate in special projects and other duties assigned by management. Travel domestically and internationally as required to support customers and business operations.
Authority
Lead cross-functional teams and coordinate activities related to customer concerns, product launches, engineering changes, and continuous improvement projects. Provide technical direction to personnel across multiple departments to ensure successful program execution.
Qualifications
Education Bachelor's Degree in Engineering with a minimum of three (3) years of automotive manufacturing experience; or Engineering Technology Diploma (CET or equivalent) with a minimum of five (5) years of automotive manufacturing experience. Project Management Professional (PMP) certification is considered a strong asset.
Required Skills & Experience
Experience managing new product launches within an automotive manufacturing environment.
Strong knowledge of APQP methodologies including
Process Flow Diagrams PFMEA Control Plans Gauge R&R Capability Studies Working knowledge of Geometric Dimensioning & Tolerancing (GD&T). Experience with manufacturing fixtures, gauges, and inspection processes. Ability to interpret engineering drawings, layout reports, and dimensional data. Hands-on knowledge of manufacturing processes and production equipment. Strong project management, organizational, and time management skills. Excellent analytical, troubleshooting, and problem-solving abilities. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Project. Experience with AutoCAD or other CAD software is considered an asset. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced manufacturing environment. Self-motivated with strong leadership and teamwork skills. Working knowledge of applicable engineering standards, the Occupational Health and Safety Act, and customer-specific requirements. Ability and willingness to travel as required.
Please send your resume to Laura@canadianexecutivesearch.com
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About Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
CES is a full cycle recruitment agency with a combined staffing experience of over 30 years. The experience of CES enables us to offer a more refined and innovative approach for recruitment solutions, for both contract and permanent positions within the Engineering, I.T, Finance, Management, Automation, Skilled Trades, Administration, Health Care, and Light Industrial industries.
The CES Approach
CES devotes an extensive budget towards advertising which is a required step to ensure that clients connect with the best possible candidates available on the market.
The success of CES comes from the communication they establish with their clients. With a clear understanding of the hiring requirements, organizational structure, values and long term goals, CES sources, attracts and engages high quality talent. CES has over 1 million applicants within their recruitment database, enabling them to fill all needs promptly and efficiently, far surpassing industry competition. CES is a one stop shop for all recruitment ads, and guarantee all clients a 60 second response time after initial contact with CES.
CES History
Established in 2011 by Kyle Pinsonneault, CES has grown from a start-up in house agency, to an accomplished multi-million dollar international recruitment agency, with offices across Canada and the USA. CES has a proven track record in recruiting not just for small businesses but Fortune 500 corporations as well, all the while providing 100% customer satisfaction. CES is now an industry leading search firm, gathering exclusive recruitment rights for some of North America’s largest manufacturing leaders.
Talent acquisition is becoming increasingly competitive within all industries, and finding that right “piece to the puzzle” involves more than determining one’s accomplishments on paper. This is why the CES team focuses on a balance of tangible and intangible assets when determining a suitable candidate to present to a client.