Functional Analyst Jobs in Montreal, Quebec, Canada
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Montreal, Quebec, Canada
ERP Functional Analyst
About the role
Role Overview & Mindset
As an ERP Functional Analyst, you are the strategic and technical bridge between our clients' operational realities and the power of cloud technology. Possessing a strong client-facing mindset, you love leading conversations, simplifying complex concepts, and guiding teams through business process optimization and system adoption with empathy and clarity. We seek a self-starter who is naturally curious—someone who constantly strives to understand the "why" behind a business workflow to configure the most efficient system solution, rather than just executing on the "what." You are highly coachable, welcome constructive feedback as a tool for personal growth, and thrive as an active team player in a collaborative environment.
Key Responsibilities
Business Analysis & Workshops: Co-facilitate discovery workshops to gather comprehensive client business requirements and map current (As-Is) processes. Functional Design & Optimization: Analyze operational workflows (finance, supply chain, CRM), identify systemic inefficiencies, and design target (To-Be) functional architectures aligned with industry best practices. System Configuration (NetSuite): Translate validated workflows into functional specifications and handle direct configuration within the NetSuite platform (creating custom fields, forms, roles, dashboards, and approval workflows). Testing & Quality Assurance (UAT): Develop test scenarios, perform functional testing, and guide clients through User Acceptance Testing (UAT) to ensure system logic and data integrity. Deployment & Go-Live: Play an active role during critical deployment and Go-Live phases, assisting with data migration to ensure a smooth operational transition. Training & Documentation: Deliver engaging training sessions tailored for client Subject Matter Experts (SMEs) and end-users, and write clear functional guides to solidify ERP adoption. Post-Go-Live Support: Provide Tier 2/3 functional support and hypercare to clients during the operational stabilization phase immediately following deployment.
Requirements & Qualifications
ERP / SaaS Experience (Core Requirement): 1 to 5 years of experience in functional analysis, consulting, or software implementation within the ERP or major SaaS ecosystem. Client-Facing & Analytical Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve complex business processes. Bilingualism (Core Requirement): Flawless verbal and written communication skills in both French and English (essential for handling our bilingual North American client base). Education: University degree in Management Information Systems (MIS), Information Technology, Business Administration (Operations/Logistics Management), or a related field.
Nice-to-Haves
Foundational knowledge of corporate accounting: General understanding of standard financial workflows (General Ledger / GL, Accounts Payable / AP, Accounts Receivable / AR). Direct hands-on experience or certification with the NetSuite platform (or other mainstream ERP systems like SAP, Odoo, Sage, Microsoft Dynamics). Experience drafting process workflows using mapping tools (Lucidchart, Visio, Miro).
Logistics
Permanent, full-time position (40 hours/week). Hybrid Model: 3 days/week in-office at our Montreal office (near Sauvé metro station). This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English.
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About Solutions GURUS (GURUS Solutions)
Fondée en 2005, GURUS Solutions est l'un des principaux fournisseurs de services NetSuite et Boomi en Amérique du Nord.
En tant que l'une des plus grandes solutions ERP, Middleware et PSA en Amérique du Nord, nous hébergeons plus de 80 consultants et tirons parti de près de 20 ans d'expérience avec un portefeuille massif qui comprend une variété de clients dans de multiples secteurs d'activité. La valeur de notre travail se reflète dans notre équipe primée.
L'équipe dynamique de professionnels commerciaux et techniques de GURUS Solutions établit la norme des meilleures pratiques en matière de mise en œuvre, d'intégration et d'optimisation des produits NetSuite Cloud. Nous travaillons avec les entreprises pour amener leurs processus d'entreprise dans le nuage, ce qui se traduit par une productivité et une efficacité inégalées.
Founded in 2005, GURUS Solutions is a leading North American NetSuite and Boomi services provider.
As one of the largest ERP, Middleware, and PSA solutions across North America, we house over 80 consultants and leverage almost 20 years of experience with a massive portfolio that include a variety of clients across multiple industries. The value of our work is reflected in our award-winning team.
GURUS Solutions' dynamic team of business and technical professionals set the standard for best practices in the implementation, integration and optimization of NetSuite Cloud products. We work with businesses to bring their corporate process to the cloud resulting in unmatched productivity and efficiency.