Company: FedEx Trade Networks Canada Address: 9800 Cavendish Blvd., 3rd Fl H4M 2V9 St. Laurent,Quebec Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 06-18-26 Posting Close Date: Job Family: FTN: Operations Management Position Summary: Total Base Pay Range - $53,443.00 - $83,505.00 CAD Annual DATA MANAGEMENT - Ensure that all entries being processed are done accurately - Coordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately. In case of LVS, ensures work is completed before the next consolidation to avoid transferring a minimal number of files. - Prepares and transmits monthly LVS consolidation and ensures that it is accepted to avoid penalties - Reviews customs rejects and corrects them to avoid penalties, as and when necessary DISPUTE RESOLUTION - Resolves client disputes (internal & external) by emitting requests for credit notes, claims, amendments and/or corrections - Meets with staff and clients to resolve internal disputes and finds solutions to problems. Supports them on rating questions - Assists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc. - Responds to clients (via phone or e-mails) on escalated issues with regards to any of our invoices i.e. wrong account used, rating error, fees miscalculation etc. REPORTING - Compiles information and generates various weekly/daily reports for management - Ensures accuracy by analyzing each transaction and resolves them using necessary tools/resource - Administers and actions Overdue Invoices (ODI) and other financial reports, and solves issues and follows-up on inquiries as needed TRAINING - Conducts meetings with staff to discuss various topics such as training, updates and changes to their work and company in general - Provides direction and guidance to team as required, trains them on rating and regulatory requirements - ex: dates of direct shipments, VFD codes, values to be added and/or deducted, certificates of origin, dumping etc. - Prepares and distributes SOPs for additions and/or changes for clients on the computer system - Participates in IT projects/changes for preparing SOP’s, tests new changes to programs before being applied to production - Issues and follows-up on “tickets” and “service requests” in order to help staff do their work better and in a more effective way - Fills out forms and documents for written warnings, hiring new staff, interview reports, LLA’s, performance appraisals, minutes from meetings (either w/staff or w/Regional managers), MBO’s and job descriptions - Perfoms any other duties as assigned by the Supervisor - High School Diploma and 3 years of College required - Minimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firm - This position requires proficiency in both English and French. Candidates must be bilingual (English/French). - Excellent communication skills, bilingual an advantage - Advanced knowledge of MS Office and Outlook - Excellent inter-personal skills and solid ability to prioritize, organize and multi-task - Ability to work under pressure, exercise good time management skills, detail-oriented. Plage de rémunération de base totale – $53,443.00$ à $83,505.00 CAD par année GESTION DES DONNÉES - S’assurer que toutes les entrées traitées sont effectuées avec exactitude - Coordonne et distribue le travail au personnel ou à d’autres succursales pour toutes les entrées afin d’assurer que les dossiers soient complétés de façon ponctuelle et précise. Dans le cas des LVS, s’assure que le travail est terminé avant la prochaine consolidation pour éviter le transfert d’un nombre minimal de dossiers - Prépare et transmet la consolidation mensuelle LVS et s’assure qu’elle soit acceptée afin d’éviter les pénalités - Revoit les rejets de douane et les corrige lorsque nécessaire, afin d’éviter des pénalités RÉSOLUTION DES DIFFÉRENDS - Résout les litiges clients (internes et externes) en émettant des demandes de notes de crédit, réclamations, modifications et/ou corrections - Rencontre le personnel et les clients afin de résoudre les différends internes et trouver des solutions aux problèmes. Offre un soutien concernant les questions de tarification - Assiste les clients et autres départements pour des demandes telles que classifications, documents, modifications, questions relatives aux exigences des OGD, etc. - Répond aux clients (par téléphone ou courriel) sur les enjeux escaladés concernant nos factures, ex. mauvais compte utilisé, erreur de tarification, mauvaise application des frais, etc. RAPPORTS - Compile l’information et génère divers rapports hebdomadaires/quotidiens pour la direction - Assure l’exactitude en analysant chaque transaction et en les résolvant à l’aide des outils/ressources nécessaires - Administre et traite les factures en souffrance (ODI) ainsi que d’autres rapports financiers, résout les problèmes et effectue les suivis nécessaires FORMATION - Tient des réunions avec le personnel pour discuter de divers sujets tels que la formation, les mises à jour et les changements liés au travail ou à l’entreprise - Fournit directives et encadrement à l’équipe au besoin, les forme sur la tarification et les exigences réglementaires — ex. dates des expéditions directes, codes VFD, valeurs à ajouter ou déduire, certificats d’origine, antidumping, etc. - Prépare et distribue les procédures opérationnelles normalisées (SOP) pour les ajouts et/ou modifications relatifs aux clients dans le système informatique - Participe aux projets ou changements informatiques pour la préparation des SOP et teste les nouvelles modifications aux programmes avant leur mise en production - Émet et effectue le suivi des « tickets » et « demandes de service » pour aider le personnel à améliorer leur efficacité - Remplit les formulaires et documents pour avertissements écrits, embauche de nouveau personnel, rapports d’entrevue, LLA, évaluations de performance, comptes-rendus de réunions (avec le personnel ou les gestionnaires régionaux), MBO et descriptions de poste - Exécute toute autre tâche assignée par le superviseur EXIGENCES - Diplôme d’études secondaires et 3 années d’études collégiales requis - Minimum de 7 ans d’expérience dans la gestion de la tarification dans un département de douane au sein d’une entreprise réputée en transport et courtage - Ce poste exige une maîtrise de l’anglais et du français. Les candidats doivent être bilingues (anglais/français). - Excellentes compétences en communication, le bilinguisme est un avantage - Connaissance avancée de MS Office et Outlook - Excellentes aptitudes interpersonnelles, forte capacité à prioriser, organiser et gérer plusieurs tâches simultanément - Capacité à travailler sous pression, bonne gestion du temps, souci du détail Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada. FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted. FedEx Trade Networks, and its predecessor companies, have more than 100 years of experience in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Trade Networks has the resources and support to help customers of all sizes navigate the intricacies of shipping goods globally. We are the high-tech solution for international shipping and customs brokerage. Our global teams, firmly in place, assist customers of all sizes to solve the intricacies of shipping goods globally. Within FedEx Trade Networks is Transport & Brokerage that provides full-service customs brokerage, global ocean and air cargo distribution, North American Transportation and Distribution and other value-added services involved in shipping goods. This is an exceptional chance for you to build your career with the industry leader in comprehensive global cargo distribution, customs brokerage services and e-commerce solutions. We are growing our global network and our expansion has given rise to the need for experienced and qualified professionals. We offer an excellent salary with a comprehensive package of benefits.