User Support Technician Jobs in Nelson, British Columbia, Canada
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Nelson, British Columbia, Canada
user support technician
Top Benefits
About the role
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide customer service Manage incidents Usability testing
Supervision
No supervision responsibility
Experience and specialization
Computer and technology knowledge
Project management software HTML editing software Software development Mac OS JavaScript SQL Spreadsheet PHP WordPress HTML Software quality assurance
Type of experience
Call centre
Area of work experience
Quality assurance or control
Area of specialization
E-commerce
Additional information
Security and safety
Basic security clearance
Transportation/travel information
Own transportation Willing to travel
Work conditions and physical capabilities
Fast-paced environment Work under pressure Repetitive tasks Manual dexterity Attention to detail Sitting
Own tools/equipment
Internet access Cellular phone
Personal suitability
Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty
Benefits
Health benefits
Dental plan Health care plan Paramedical services coverage
Financial benefits
Group insurance benefits Life insurance Stocks/shares
Long term benefits
Maternity and parental benefits
Other Benefits
Free parking available On-site amenities On-site recreation and activities Paid time off (volunteering or personal days) Team building opportunities Wellness program
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