Job Details

Permanent Full Time (CUPE 1329)

Posting Status

Open to all current Town of Oakville employees and external applicants

Closing Date

Applications for this position must be received at by no later than 11:59p.m. on July 22, 2026.

This job posting is for an existing vacancy and therefore will be filled accordingly.

Reporting to the Manager, Planning & Administrative Services, this position is responsible to support established and proposed transit business systems and software, including fare payment systems (PRESTO), ITS - Intelligent Transportation Systems (Clever Devices), scheduling software (for both conventional and On Demand/Specialized), on board surveillance systems, control center monitoring wall, training simulator and other/future technology systems in order to ensure the effective management, utilization and stewardship of all systems. In addition, the position assists with analysis and process modelling for these systems.

Job Responsibilities

Management of Application Software, Equipment and Business Systems

Continuously reviews practices for improvements and keeps abreast of developments and emerging trends to determine the future strategic direction of Oakville Transit business systems. Coordination of application release management and upgrades (including configuration of equipment operating data) and support installation of software/hardware components. Develop appropriate system use guidelines, technical documentation, processes and methodologies. Manage and coordinate vendor relations related to all systems (upgrades, training, etc.) Act as Oakville Transit’s primary liaison and representative for PRESTO, coordinating with Metrolinx on system updates, issue resolution, fare policy alignment, and ensuring seamless integration with Oakville Transit operations and customer experience.

Day to Day Application Support Operations

Provide application support by investigating support calls, problem solving, contacting vendors, escalating, solving, and documenting for all Oakville Transit systems. Provide installation support for physical assets and software applications in conjunction with the maintenance and operations teams. Work closely (in garage, on bus, in office) with the Transit Electronics Technician for day-to-day support issues of system components and related bus hardware.

Coordination of Acceptance Testing

Coordinate acceptance testing with representatives from various departments, vendors, and Oakville Transit for all system upgrades, enhancements and modifications. Participate in the creation and execution of test scripts, data exports, data log reviews.

Coordination and Delivery of Application Training

Development of training plans for staff and identified client groups for new systems. Production and maintenance of training manuals and related documentation for new systems. Coordinate and conduct in-house application training for staff as required.

Coordination of Report & Data Requests

Coordinate report & data requests. Assist users with report specifications, layout and design. Provide support to integrate and manage data used for reporting and analysis. Works alongside the Data Analyst to automate/generate system performance reports (business systems/Operating statistics) data-based decision making.

Qualifications

Completion of a three-year diploma or degree in Computer Science, Computer Technology or equivalent field of study; with an emphasis on business process considered an asset. Minimum of 5 years’ related experience, preferably in the Transit industry; municipal experience is considered an asset. Specific application experience required: XML schema, GTFS Data Feeds, Crystal Reports or other report creation tools. Strong relational database skills along with SQL. Understanding of on-premise and SaaS software applications. Experience working with intelligent transit information systems that consist of applications, smart card technologies, devices and hardware components installed on the bus is an asset. Hands-on experience working with Microsoft Operating Systems (Windows 7, 10, 11), MS Office Suite and Microsoft SharePoint required. Must have excellent command of the English language, written and oral, coupled with strong presentation skills. Highly developed interpersonal skills with demonstrated ability to interact and communicate effectively with internal and external clients in order to provide excellent customer service. Must possess strong analytical and problem-solving skills to identify opportunities and resolve issues. Proven ability to work independently, but also to be able to work effectively within a team and manage multiple tasks with varying schedules. Must possess a valid Ontario Class "G" Driver's License and have access to a vehicle for use to attend various events sites.

Please note the position will be in office for the first six months, but a hybrid work model may be available following the training period.

DATED: July 2, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 75%.

We thank all applicants and advise that only those selected for an interview will be contacted.