Duty Operator Jobs in Oakville, Ontario, Canada
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Oakville, Ontario, Canada
Duty Operator - Oakville
Top Benefits
About the role
INTRODUCTION: Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well-being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.
We are currently seeking a Duty Operator - Oakville to join our growing team. This posting is for an existing vacancy.
Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.
RESPONSIBILITIES OF OUR EXCEPTIONAL COMMISSIONAIRES:
Our Duty Operators play a vital role in maintaining operational excellence and delivering outstanding service. Their responsibilities include:
Deliver superior customer service to both employees and clients. Communicate professionally and empathetically via phone and email. Respond promptly to internal and external inquiries. Coordinate and schedule security personnel as needed. Oversee coverage and deployment of ad-hoc guards. Apply critical thinking to make sound, independent, and timely decisions. Effectively manage high-pressure situations with composure. Demonstrate creativity and adaptability in problem-solving. Exhibit exceptions attention to detail and accuracy. Show initiative, flexibility, and resourcefulness in a dynamic environment. Prioritize tasks efficiently and resolve issues proactively. Thrive in a high-paced office setting with minimal supervision. Conduct mobile dispatch operations with precision. Prepare and maintain comprehensive and accurate reports and quotes. Understand the principles and framework of the security industry - considered an asset. Possess experience in contract management and record-keeping procedures - considered an asset. Provide administrative support to the front desk and perform reception-related duties.
WE ARE EXCITED FOR YOU TO OFFER US: Post-secondary education and/or equivalent. MUST have intermediary to advanced knowledge of Microsoft Office programs, including Excel, Word, and Outlook. MUST have 5 years of Canadian residency for security clearance. Work experience in scheduling, customer service, or dispatching fields. The ability to sit for long periods of time. Flexibility to cover a variety of shifts if required, including weekends.
WHAT THE JOB OFFERS YOU: Job Type: Full-Time Location: Oakville, ON Hourly Rate of Pay: $22.00 Hours of work: 1600-0000, Monday to Friday.
WHAT WE OFFER YOU: Medical and Dental Employee assistance program Family Assistance program Coaching and counselling support
WHAT WE EXPECT FROM OUR COMMSSIONAIRES: As a front-line representative of our company and client’s site you must be highly reliable, work well under pressure, able to work with minimal supervision, have the ability to multitask and be a professional who takes pride in your dress, deportment and performance at all times.
We would like to thank all those who apply, however only those selected for an interview will be contacted.
Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.
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About Commissionaires Great Lakes
Commissionaires is Canada’s largest private sector employer of veterans with over 22,000 employees across Canada. We are a not-for-profit organization with a social mandate to provide meaningful employment to former members of the Canadian Armed Forces, the Royal Canadian Mounted Police and others who wish to contribute to the security and well-being of Canadians. We are arguably the largest security company in Canada.
Our only reason for being is creating meaningful employment. When you become a Commissionaire, you have opportunities not available to most security organizations. For example, did you know we have been the sole provider of security to the federal government since 1925? From judicial sites to military bases, we have some of the most exciting opportunities for our Commissionaires. Are you in school pursuing a business degree? Did you know we recently completed a security consulting engagement with a $200B pension fund with recommendations to the executive committee and board of directors that will shape their security profile in New York, Hong Kong, London and Toronto? Perhaps you’re in school with a background in police foundations? We have unparalleled access to subject matter experts and relationships within the federal and municipal law enforcement community. We are one of the largest providers of non-core policing and bylaw enforcement to police departments and municipalities across the country. In terms of veteran engagement, we are sponsors of Canadian Armed Forces Appreciation Day at the RBC Canadian Open, Rogers Cup, and the Toronto Argonauts.