Company Summary Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As an MMS Specialist, your role involves managing mortgage transactions efficiently by applying strong analytical and time management skill while reviewing mortgage loan documentation for accuracy. You will collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions to business challenges and escalate issues when needed to ensure smooth client transactions. HERE’S HOW YOU’LL CONTRIBUTE: Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes. Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks. Participate in the design, implementation and delivery of training. Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files. Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained. Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience. Ensure compliance with company policies, industry regulations, and risk management. protocols throughout the mortgage process by keeping current with required training. HERE’S WHAT YOU’LL BRING: Law Clerk, Real Estate or Mortgage experience is preferred. Strong customer service skills with a focus on building relationships, ownership and engagement. Excellent communication, organization and time management skills Thorough, accurate and focused in a high paced environment producing high quality work. Team player who can work with minimal supervision. Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving. Total Direct Compensation: 47,720 - 57,330 Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable) HERE’S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more! *As per terms of the employment agreement For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation. We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!