Position Summary

GLOWS is looking for a dedicated Technical Support Specialist to provide exceptional support to users, ensuring a smooth and effective user experience. Along with strong technical skills, the ideal candidate will demonstrate empathy, patience, and a commitment to solving problems efficiently. You will play a key role in ensuring that our users receive the help they need with a high level of professionalism and care.

You Will

Recommend solutions based on customer needs and technical issues. Maintain key customer relationships and provide timely follow-up support. Set up new users, process account changes, and manage user issues efficiently. Diagnose and resolve malfunctions quickly and patiently. Collaborate with administrators to ensure smooth technical operations. Provide remote demonstrations and training to end users on app features and usage. Stay up-to-date with industry trends and technologies in your field of expertise.

Qualifications

1 to 3 years of experience in a related technical support role. Strong ability to identify, analyze, and solve user problems. Ability to handle multiple assignments and manage time efficiently. Excellent verbal communication and negotiation skills. Strong technical aptitude and decision-making skills. Ability to convey technical information clearly to both technical and non-technical users. Background in web apps and Android device operations. Experience using remote assistance tools.

What We Offer

Competitive benefits package. Opportunities for professional growth in a fast-paced startup environment. A supportive and innovative work culture.

About Us

GLOWS is a forward-thinking startup merging mental health, technology, and artificial intelligence. Our team is committed to innovation, with a focus on improving the user experience in therapeutic environments. Join us as we grow and expand our reach in this exciting space.