Bilingual Claims Service - Jobs in Ontario, Canada
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Ontario, Canada
Bilingual Claims Service -- AMADC5833305
About the role
SUMMARY OF DAY-TO-DAY RESPONSIBILITIES: Respond to customer inquiries regarding products and services via phone or email Identify customer issues and provide solutions or appropriate follow up Resolve service or billing concerns, including refunds, exchanges, and bill adjustments Communicate claim investigation updates and planned adjustments to customers Escalate unresolved complaints to the appropriate internal departments Maintain detailed and accurate records of customer interactions and actions taken Ensure a professional, customer focused experience while meeting productivity expectations MUST-HAVE Hard Skills: 4 years of customer service experience handling customer inquiries and complaints French - Bilingual Ability to accurately document and record customer information and interactions Attention to detail and strong interpersonal skills Experience using computer applications, such as MS Outlook and data entry systems Ability to work independently and manage time effectively SOFT SKILLS: Strong verbal and written communication skills. NICE-TO-HAVE Experience handling billing adjustments, refunds, or service resolutions. Exposure to inbound and outbound call environments. Customer service experience in corporate, financial, or insurance settings , medical. Familiarity with issue escalation processes. Ability to manage high call or inquiry volumes while maintaining service quality.
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About Compunnel Inc.
Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value.
With a strategic presence across the United States through over 30 local service delivery centers and global support from our centers in Canada, India, and the UK, Compunnel proudly serves over 200 clients, including 23% of Fortune-listed enterprises. Our expertise is trusted by various clients, from global corporations to various federal, state, and local agencies seeking premier talent solutions.
An 12-time honoree by Inc. 5000 as one of the Fastest-Growing Private Companies in the US, Compunnel facilitates businesses in multiple sectors to secure top-tier talent and cutting-edge technology solutions. We specialize in Software Development, Cloud Services, Data Analytics, AI & Machine Learning, Cybersecurity, and Recruitment Solutions in IT, Non IT & for Public Sector. Our AI-powered, intelligent solutions are at the core of our digital offerings, driving smarter decision-making and empowering organizations to bridge the gap between their current and desired states with precision, speed, and a measured approach. For over three decades, we have been the leading choice of more than 23% of Fortune 500 companies for their technology and talent needs.
As a recognized Minority Business in the US and Canada, we champion diversity and inclusivity, ensuring equal opportunities for talent from diverse backgrounds. Our robust partnerships with technology leaders like AWS, Microsoft, UiPath, and Google Cloud reflect our commitment to pioneering AI-driven innovations and establishing centers of excellence for our Fortune 500 clients worldwide.