Bilingual Customer Service Representative Jobs in Ottawa, ON
Create alert for “Bilingual Customer Service Representative”
Ottawa, ON
Call Centre Customer Support Representative
Top Benefits
About the role
Pay: CA$18.50 - CA$20.00 per hour
Job description:
At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere.
As a Sales Representative at Carry Telecom, the successful candidate must be hard working, self-motivated, and thrive in an ever-changing fast paced environment. Also, they must be eager to learn, possess excellent communication and customer service skills, the ability to problem solve, and be computer literate.
Essential Duties and Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner
Process online orders and answer customer enquiries
Achieve conversion and revenue targets on orders
Resolve customer issues and meet customer needs
Utilize First Call Resolution on prior orders
Achieve call quality, productivity, and accuracy targets
Utilize multiple computer systems
Record and enter call activities into a computer information system software
Required Knowledge, Skills & Abilities:
Excellent voice quality, tone, pronunciation, and inflection
Strong computer, web navigation, and data entry skills
Desire to exceed customer expectations
Professional and confident demeanor
Extremely helpful to customers
Open to observation and coaching
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Desired Knowledge, Skills & Abilities:
Experience in tele sales, customer service or call center environment.
Able to speak French or Cantonese/Mandarin a plus
Ability to work in a team environment to achieve individual and team targets
Equivalent or higher College degree is preferred
Excellent command of the English language.
Strong negotiation and objection handling skills.
Working hours: Regular working hours are from 10:00am-7:00pm. It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week. Job Types: fixed-term full time contract (12 months)
In person only.
Job Type: Full-time
Benefits:
Casual dress
Dental care
Extended health care
Vision care
Application question(s):
Do you speak any other language?
Experience:
Call center: 1 year (preferred)
Language:
English (required)
Work Location: In person
Not the right fit? Search for Call Centre Customer Support Representative jobs in Toronto, ON
About CarryTelecom
Carry Telecom
Carry Telecom data centers are amongst the safest and most modern in the Canada
4 data centers in Toronto, Vancouver, Calgary and Montreal have total 60Gbps bandwidth. you will always get fast and reliable internet access.
Exclusive use of hardware components specifically designed for professional, continuous operation in all data centers.
Redundant technology guarantees the highest reliability-if a router experiences issues, the second router automatically takes over