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Technology Sales & Service Associate
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About the role
Technology Sales & Service Associate
Location: Rocky Mountain House, AB Job Type: Full-Time, Permanent Work Location: On-Site Pay: CA$19.23 - CA$28.85 per hour
Hy-Tek Computers is a locally owned and operated technology company that has proudly served Rocky Mountain House and surrounding communities for nearly 30 years. We provide computer sales, repair services, technology products, internet services, and technology solutions for residential and small business customers.
We are seeking a Technology Sales & Service Associate to join our team. This position combines customer service, technology sales, computer preparation, and general store operations in a hands-on retail environment.
Responsibilities Welcome and assist walk-in customers in a professional and friendly manner. Answer incoming telephone calls and respond to customer inquiries. Recommend computers, accessories, and technology products based on customer needs. Process sales transactions. Receive customer equipment for service and accurately document service requests. Coordinate customer drop-offs and pickups. Schedule service appointments and maintain service records. Prepare new computers for customers, including software installation, operating system updates, and data transfer assistance. Perform basic hardware upgrades such as memory and storage installations. Follow up with customers regarding service status, product orders, and completed work. Maintain showroom displays and product presentation. Maintain a clean, organized, and professional retail environment.
Qualifications Diploma in Information Technology, Computer Systems Technology, Network Administration, Computer Science, or a related field from a recognized college is required. 1 to 3 years of experience in retail sales, customer service, technology sales, computer repair, or a related field is preferred. Strong interest in computers, technology products, and consumer electronics. Excellent communication and customer service skills. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Basic knowledge of computer hardware, operating systems, and software installation. Valid Class 5 driver's license is considered an asset.
What We Offer Competitive compensation based on experience. Extended health and dental benefits. Employee discounts on products and services. Free on-site parking. Ongoing learning and development opportunities. Friendly and supportive team environment. Opportunity to work with a wide range of technology products and solutions.
Why Rocky Mountain House? Located in Alberta's beautiful west country, Rocky Mountain House offers an exceptional quality of life with access to camping, hiking, fishing, boating, hunting, and countless outdoor recreation opportunities. The community combines the benefits of small-town living with convenient access to larger urban centres, making it an excellent place to build both a career and a lifestyle.
Schedule Full-time position. Monday to Friday. Occasional overtime or weekend work may be required during busy periods.
If you enjoy technology, helping customers, and working in a hands-on retail environment, we encourage you to apply.
Benefits: Dental care On-site parking Store discount Vision care
Resumes may be sent to careers@hytekcomputers.com
Please include the following reference in the subject line of the emailed submission: TSSA
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About Hy-Tek Computer Sales and Service Ltd.
For nearly three decades, I’ve been building technology solutions that keep businesses connected, secure, and future-ready. Since 1996, my company has grown from a small IT service provider into a full-stack technology partner delivering advanced infrastructure, cybersecurity, and connectivity solutions across Canada and beyond.
We specialize in creating end-to-end technology ecosystems that integrate seamlessly into the way organizations work. Our services cover every critical layer of IT:
Infrastructure & Networking: Servers, storage, and enterprise-class LAN/WAN networks designed for performance and scalability. Structured cabling, fiber optics, and data center integration.
Managed IT Services: 24/7 monitoring, service contracts, remote workspace enablement, and proactive network management.
Cybersecurity & Business Continuity: Video surveillance systems, secure point-of-sale solutions, and comprehensive risk mitigation strategies for small, medium, and enterprise businesses.
Onsite & Remote Support: Fast-response computer repair, advanced consulting, readiness assessments, and on-demand training through our lab and equipment rental services.
Connectivity Solutions: Rural and remote wireless internet services, dedicated enterprise links, and a customer portal for transparent service management.
Specialized Solutions: Cloud integration, AI-driven analytics, and IT optimization for industries including oil & gas, agriculture, education, healthcare, and Indigenous Nations.
At the core of our work is a commitment to innovation, reliability, and community. We don’t just deploy hardware or software—we architect systems that empower people, reduce downtime, and unlock long-term value. From securing rural connectivity to engineering enterprise-class infrastructure, we make technology accessible, powerful, and aligned with the unique needs of every client.
In business since 1996—and still evolving every day—we are trusted partners for organizations who want more.