Requisition ID: 23305

Department: Ottawa Public Library  Service: Facility Technology Services  Employment Type: 1 Full-time Permanent Position  Work Hours: 35,00  /hours per week Affiliation: CUPE 503 - Library/Full Time   Salary Information: $66 515,54  - $77 837,76  annually (2026 rates of pay) Location: 100 Tallwood Drive City: Ottawa, ON  Job Category: Ottawa Public Library  Application Close: 18/08/2026   JOB SUMMARY Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. 

You oversee the Integrated Library System (ILS) and related applications, perform database maintenance; design and/or generate ILS statistical reports; provide support to staff and users; liaise and consult with management to identify opportunities for improvements; and participate on project teams, committees and working groups as required. 

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2 year Library Technician Diploma.

Minimum of 2 years of related experience in providing database and computing support for a multi branch operation.

KNOWLEDGE

Knowledge of integrated library systems (ILS)

Word processing and spreadsheet software
Technical acumen and aptitude 
Microcomputer hardware, software and various peripherals. 

Microsoft NT and MS Windows

Library operations, including circulation control, catalogue searching, and database maintenance 
To prepare and analyze statistics 
Automated information retrieval 
Knowledge of customer service techniques and protocols. Working knowledge of applicable occupational health and safety legislation 
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Data-entry, retrieval and keyboarding skills including use of standard office equipment, including operating an IBM compatible computer in Microsoft Windows and Microsoft NT 
Strong interpersonal skills, ability to deal with staff/public and handle multiple tasks concurrently
Customer service orientation, including the use of tact, discretion and confidentiality
Excellent verbal and written communications skills 
Exercise effective judgment and independent decision-making capabilities 
Well-developed organization skills and attention to detail
Demonstrated problem-solving skills
Able to work independently and effectively as a team member
Research skills, including the ability to learn new technology and apply its use to the current integrated systems structure, to further technological innovation and access for both internal and external clients
 

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing

Additional vacancies may occur during the competition process.  Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.  Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.    The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.      The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.     Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.