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Front of House Manager - vacancy in Wiltshire

Front of House Manager

This is a unique opportunity to join the team at the beautiful Bowood Hotel, Spa and Golf Resort as a Front of House Manager.

Are you a driven hospitality leader who delivers exceptional guest experiences and inspires teams to exceed expectations? Are you a confident and motivated leader who leads by example, with a genuine passion for hospitality and making every stay truly unforgettable?

We are seeking an outstanding Front of House Manager to lead our Front Office operations at our prestigious Bowood Hotel, Spa & Golf Resort. This is a pivotal leadership role for someone who is driven by service excellence, values teamwork, and understands how to balance guest satisfaction with commercial success.

The Role

Reporting directly to the Deputy General Manager, you will oversee and direct all aspects of the Front Office operation, ensuring the highest standards of guest service are consistently delivered while achieving targets for quality, cost control, revenue, and profitability.

You will lead and inspire the Front Office, Night, Guest Relations, and Porter teams, ensuring seamless coordination across departments and creating a welcoming, efficient, and memorable guest journey from arrival to departure.

Key Responsibilities

Lead, manage, and develop Front Office, Night, Guest Relations, and Porter teams. Drive a culture of service excellence, ensuring every guest interaction exceeds expectations. Oversee daily Front Office operations, ensuring smooth and efficient service delivery. Manage departmental financial performance, including budgets, cost control, and revenue optimisation. Maximise profitability through effective room scheduling, inventory management, and system utilisation. Collaborate closely with Food & Beverage, Housekeeping, Reservations, and Accounts teams. Recruit, train, coach, and evaluate team members in line with company procedures. Prepare and analyse reports on guest satisfaction, performance metrics, and industry benchmarks. Maintain strong operational control while continuously seeking opportunities for innovation and improvement.

About You

You will bring

You understand that every decision impacts both the guest experience and the business. Proven experience in a senior Front Office role within a similar luxury hotel environment. Strong commercial awareness with the ability to manage budgets and drive revenue. A commitment to integrity, professionalism, and accountability. Exceptional communication and interpersonal skills. A collaborative approach that fosters teamwork across departments. A proactive mindset with a passion for continuous improvement and innovation.

Benefits

Benefits include

Enhanced holiday entitlement (31 days including Bank Holidays)

Uniform provided Meals whilst on duty Pension Free on-site parking Free entry to Bowood House and Gardens during the open season Hugely discounted Golf Membership (on successful completion of your probationary period) Discounted spa treatments and 50% off our beautiful Templespa products Employee Assistance Programme through Hospitality Action Company events

If you are ready to take the next step in your hospitality career and lead with passion, purpose, and professionalism, we would love to hear from you.

Apply now and become a key part of our journey to delivering outstanding guest experiences from a warm welcome to unforgettable farewells.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.

Apply now

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