Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity Do you have a genuine passion for looking after customers? Are you looking for an exciting new challenge and want to be a part of an industry leading, dynamic team? The Protect Liability Specialist role is to investigate, evaluate, negotiate, and settle claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service. The successful candidate will thrive within a high-performance culture, readily accept new challenges, and continually improve their knowledge and skills. Come join our team! What you’ll do Interpret and confirm insurance coverages Investigate, evaluate, and settle Casualty claims with claimants or their representatives Direct and manage file investigations and if required instruct IAs as needed Ensure file reserves are timely and accurate Proactively manage communication with our customers and stakeholders Clearly document and summarize file activity Understand and support Aviva’s claim procedures and guidelines Regular and proactive reviews files strategy plans What you’ll bring University degree or equivalent CIP or working towards CIP. Currently licensed or qualifies to be licensed to handle Casualty Claims in all Atlantic Provinces Experience with Property Damage Liability claims Strong working knowledge of litigation environment (Litigation Assistant, Para-legal) Bilingual French and English is a strong asset Ability to work independently and effectively in a fast-paced environment Strong working knowledge of Personal and Commercial liability claims Exceptional written and oral communication skills Well-developed organizational skills Adaptability, flexibility and integrity Committed team player with a positive outlook and sense of humor What you’ll get Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Hybrid We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.