Auditor Jobs in Quinte West, Ontario, Canada
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Quinte West, Ontario, Canada
Night Auditor - Holiday Inn Drayton Valley, AB
Top Benefits
About the role
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Holiday Inn Express & Suites Drayton Valley, AB Canada
Night Auditor (Overnight Shift 11 PM-7 AM)
Job Purpose
The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Check guests in, issue room keys, and provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns.
Record guest preferences in the system.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
Qualifications and Requirements
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards will be an asset.
This job requires the ability to perform the following
Frequently standing up behind the desk and front office areas.
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
Handling objects, products and computer equipment.
Basic computer skills to operate various property management and reservations systems, etc.
Other
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance
Team Driven and Values Based Culture
Vacation Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Employee discount
Flexible schedule
Not the right fit? Search for Night Auditor jobs in Drayton Valley, Alberta, Canada
About Hotel Equities
Hotel Equities (HE) is an award-winning hotel development, ownership and management company. For over 30 years, our team has collaborated with premier brands and entrepreneurial owners to deliver best in class results. HE is hyper focused on managing upper midscale and full-service hotels in the U.S and Canada. Whether we’re executing ground-up development, re-positioning a property or managing one of the 250+ hotels in our portfolio, HE provides the highest and best value for owners, while prioritizing guest satisfaction and profitability. Over 4000+ dynamic HE associates execute on our mission daily; to make a distinctive difference in people's lives.