Call Centre Agent Supervisor Jobs in Regina, SK
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Regina, SK
About the role
Accountable to ensure customers are receiving the highest level of service and support from the Customer Support Centre. Accountable for Customer Service and Support for both Internal/External customers encompassing all SaskTel and Expansion Division Voice and IP solutions. Accountable for providing technical knowledge, expertise and support requirements related to the introduction, development and support of Legacy Voice, IP and Wireless services within SaskTel and its subsidiaries. Manage and support the training and coaching of all staff to provide customer support on SaskTel Legacy, IP and Wireless based services. Responsible for acting in a leadership position to manage the CSC regulated and non-regulated Grade of Service Targets. Accountable to determine resources required to achieve the ideal balance between staffing priorities, operational efficiency, and demand for quality customer service.
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About SaskTel
In today's highly competitive fast paced market, your business deserves a trusted, local partner who is dedicated to helping you thrive. We've been committed to connecting Saskatchewan for over 100 years, and will continue to support you and your business for the next 100 years. We will continue to invest in Saskatchewan, help foster long-term growth, and build a landscape where Saskatchewan businesses can succeed now and into the future.
For us, communication is about community. It's about careers that matter. People who make a difference. It's about being a part of something bigger. It's about us connecting with you—and then connecting you with your world. Get to know us and you'll see.