The Licensed Assistant plays a key role in supporting our Corporate Advisors by handling administrative tasks, client service, and account management. This person and work closely with clients to ensure a smooth and professional experience. The ideal candidate is detail-oriented, highly organized, and comfortable managing a range of tasks in a fast-paced financial services environment. Key Accountabilities: Client Support Act as the first point of contact for clients, answering questions and addressing service needs. Assist with account maintenance, such as updating client information, processing requests, and executing transactions. Schedule and coordinate client meetings, preparing necessary documentation and reports. Respond promptly to client inquiries via phone, email, or in-person interactions, ensuring excellent customer service. Administrative Tasks Manage the advisor’s calendar, including scheduling meetings, client appointments, and conference calls. Handle incoming correspondence, prioritize, and distribute to the appropriate team members. Maintain accurate client records in CRM systems, ensuring compliance with regulatory requirements. Prepare client reports, statements, and presentations for meetings. Compliance and Documentation Ensure that all documentation is properly filled out, signed, and filed in compliance with regulatory standards. Stay updated on regulatory changes and work with the compliance department to ensure adherence. Assist in preparing for audits and regulatory reviews. Account Management Process account openings, transfers, and updates. Handle the submission of trade orders under the direction of the investment advisor. Monitor account activities to ensure timely and accurate execution of orders and instructions. Financial Planning Support Assist the advisor in developing and preparing financial plans, portfolio reviews, and investment proposals. Gather and organize financial data and research for advisor review. Support in preparing investment reports and analysis for clients. Team Collaboration Collaborate with other team members to ensure client needs are met in a timely and professional manner. Provide backup assistance to other administrative staff when needed. Job Requirements: Undergraduate degree strongly preferred Previous experience in a similar role, preferably within the financial industry. Expert proficiency in Microsoft programs (MS Outlook/Teams/Word/Excel/PowerPoint) Fluent in CRM / SalesForce and PowerBI an asset Exceptional organizational and time management skills. Excellent verbal and written communication skills Strong attention to detail and ability to prioritize tasks effectively. Proven ability to work in a team environment. Discretion and the ability to handle sensitive information with integrity Knowledge of financial terminology and concepts is a plus but not required. Ability to build effective partnerships. Unwavering curiosity and a passion for learning Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Montreal, Quebec Working Arrangement Hybrid The compensation for this role includes salary and sales incentives and is expected to be between $50,500.00 CAD - $90,500.00 CAD Employees participate in sales incentive programs and earn incentive compensation based on role-specific criteria. Actual compensation will vary depending on individual performance, sales results, local market conditions as well as relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the compensation range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.