Customer Service Representative Jobs in Saguenay, Quebec, Canada
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Saguenay, Quebec, Canada
Service Manager
Service Manager
Customer Service Representative (Transportation) Ontario - Temporary Full-Time
About the role
Reporting to the Area Manager, the Customer Service Representative ensures that
customers receive proper advice, guidance, and support with their requests. He or she closely coordinates between customers and operations and helps promote a positive image of the company through his or her actions.
Processes orders received by email
Enters data into the computer system
Answers questions from customers and delivery drivers
Provides exceptional customer service
Ensures comprehensive tracking of deliveries and pickups
Coordinates operations locally and across the various Robert terminals to
optimize the tracking of customer shipments
Effectively responds to customer needs
Prepares and completes various types of documents
Performs other administrative tasks
Desired Qualifications
At least 3 years of customer service experience, ideally in the transportation
industry
Proficiency in customer service
Ability to work under pressure
Ability to use various computer software programs
Team player
Ability to work in a dynamic environment
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About Groupe Robert
Since its founding in 1946, Groupe Robert perpetuates a tradition of excellence that makes it a leader in the transportation industry in North America. Employees are the cornerstone of its success based on solid expertise in logistics, transportation, storage and distribution. Focusing on responsible and committed employees, Groupe Robert guarantees to its partner clients innovative and effective solutions in an environment of quality and safety.
Visit www.robert.ca or check job opportunities at www.robert.ca/careers. Follow us on Facebook : www.facebook.com/grouperobert