Working Title: Health Care Recipient Billing Analyst

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

Job ID: 96067

Location: St. Paul Telework Eligible: Yes Full/Part Time: Full-Time Regular/Temporary: Unlimited Who May Apply: Open to all qualified job seekers Date Posted: 08/05/2026 Closing Date: 08/18/2026 Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office Division/Unit: Health Care Administration / Eligibility and Operations Work Shift/Work Hours: Day Shift / Varies Days of Work: Monday - Friday Travel Required: No Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually Classified Status: Classified Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Minnesota Department of Human Services (DHS) is seeking a highly skilled and detail-oriented Health Care Recipient Billing (HCRB) Analyst to support the administration of Minnesota Health Care Programs (MHCP). This position plays a critical role in ensuring the accurate billing of premiums, fees, and spenddowns that allow Minnesotans to maintain access to essential health care coverage.

Responsibilities

The Health Care Recipient Billing (HCRB) team is responsible for maintaining recipient billing accounts and ensuring the accurate invoicing of premiums, fees, and spenddowns for the following Minnesota Health Care Programs:

Medical Assistance for Employed Persons with Disabilities (MA-EPD)

MinnesotaCare for Deferred Action for Childhood Arrivals (DACA) Alternative Care (AC) Minnesota Senior Health Options (MSHO) Special Needs Basic Care (SNBC)

The HCRB team collaborates with counties and tribal agencies, Health Care Eligibility Operations (HCEO), the Financial Operations Division (FOD), Minnesota Management and Budget (MMB), and other stakeholders to support accurate billing and eligibility determinations while providing direct customer service to consumers and MHCP staff.

As An HCRB Analyst, You Will

Serve as a Billing Subject Matter Expert

Apply federal and state regulations, policies, and procedures governing MHCP billing programs. Provide clear and accurate guidance to staff, stakeholders, and partners regarding billing requirements and account maintenance. Ensure billing activities are completed accurately, timely, and in compliance with program requirements.

Provide Technical and Operational Support

Create reports, organize, coordinate, and support daily HCRB operations. Serve as a technical resource for team members and supervisors by providing consultation, training, policy interpretation, and billing guidance. Identify trends, risks, and operational issues and recommend solutions.

Resolve Complex and Escalated Billing Issues

Act as the escalation point for complex billing accounts and customer concerns. Research, analyze, and resolve account discrepancies involving multiple systems and stakeholders. Ensure timely and accurate resolution of priority inquiries while maintaining excellent customer service.

Improve Business Processes and Program Operations

Participate in projects focused on process improvement, operational efficiency, and compliance. Recommend enhancements to billing procedures, workflows, and system functionality. Support testing, implementation, and monitoring of systems and policy changes impacting recipient billing.

Minimum Qualifications

Please ensure your resume clearly describes your experience and includes the month and year for all employment history.

Three (3) years of health care eligibility and systems experience demonstrating

Knowledge of public health care programs and policies, such as Medical Assistance and related health care programs. Accounting or financial experience sufficient to process accounts receivable, reconcile account discrepancies, and ensure accurate billing activity. Knowledge of federal and state statutes, rules, regulations, and operational procedures governing health care eligibility and billing programs.

Preferred Qualifications

Advanced experience navigating and utilizing systems such as MAXIS, MMIS, SWIFT, SRU, CRM, FileNet, and SharePoint. Experience working with Minnesota Health Care Programs and recipient billing policies and processes. Experience analyzing and interpreting billing, financial, eligibility, or operational data using tools such as SQL, Teradata, Excel, Access, or enterprise data warehouses. Experience with coaching, mentoring, training, and providing guidance to staff. Strong analytical and problem-solving skills with the ability to research, interpret, and apply policy to complex situations. Effective written and oral communication skills sufficient to explain technical information to diverse audiences and provide customer service in challenging situations. Project management experience leading process improvement initiatives or participating in operational projects. Experience working effectively with individuals from diverse backgrounds, cultures, and communities.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicate the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Amy at Amy.Nguyen@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work

Connection with their coworkers and communities Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave

12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals

Training, classes, and professional development

Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.