JOB DESCRIPTION The Driver will be responsible for providing excellent customer experience to all FreshPoint customers by delivering to customer sites in a timely, efficient, and professional manner. This includes safe operation of company vehicles, safe delivery of goods from vehicle to designated customer storage areas and providing resolution to customer inquiries Responsibilities Establish positive relationships with FreshPoint customers by providing excellent customer service through timely and accurate delivery of products, answering customer queries, and providing resolution to delivery-related issues. Escalate customer concerns directly to supervisor. Accurate delivery of products as per established routes, schedules, and customer invoices. Safely deliver goods from delivery vehicle via hand, hand cart or pallet, and place in designated customer storage areas. This may include transporting products downstairs, ramps, docks or elevators in all weather conditions. Maintain cleanliness of assigned equipment and company vehicle. Meeting defined benchmarks for route completion. Accurately maintain a daily trip log notating information as prescribed. Adhering to all Preferred Work Methods and Standard Operating Procedures. Understand, uphold and company with Sysco’s policies and procedures, e.g. health and safety, returns etc. Initiate process of issuing credit to customers by providing all relevant information required to appropriate stakeholders. Complete pre-trip and post trip inspections of delivery equipment and MHE. Escalate mechanical issues, order discrepancies and delivery delays to supervisor and ensure photographic evidence are included to substantiate claims. Provide feedback or information on areas of opportunity to streamline or increase efficiency on route schedules or customer base. Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met. Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor. Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak Problem Solving Able to effectively resolve issues independently at a customer site or at work site when required. Customer Service This role will be required to interact and provide an excellent customer service by building positive relationships with customers during deliveries and exhibit product knowledge when required. Physical Requirements Frequent physical efforts required including lifting of up to 60+ lbs while walking up/downstairs and loading docks. Exposure to indoor and outdoor working conditions with varying weather conditions and temperatures. 70-80% driving which requires sitting for long periods of time. Experience Previous experience working in a warehouse, distribution or manufacturing position considered an asset. Minimum 2 years experience operating a vehicle with a clean driving abstract. Education & License High School Diploma. Post secondary education considered an asset. Class 3 License with clean Driver’s Abstract and clear Criminal Record Check. Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together. COMPANY OVERVIEW FreshPoint, a division of Sysco, is the largest produce distributor in North America, we focus on bringing fresh food from the farmer’s field to our customers’ kitchens. FreshPoint operations span more than 30+ distribution centers in the US and Canada. We target regional and national foodservice customers in such markets as catering, healthcare, hospitality, restaurants, and schools. FreshPoint also supplies grocery stores and other wholesale suppliers with apples to zucchini and everything in between. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. Our Purpose: Connecting the world to share food and care for one another Our Mission: Delivering success for our customers through industry-leading people, products and solutions Our Identity: Together we define our future of foodservice and supply chain Here’s a sample of the many benefits Sysco colleagues enjoy: Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts - Short-Term and Long-Term Disability - Life Insurance - Voluntary Optional Insurance - Parental Leave Plan - Company Pension Plan - Group RRSP & TFSA - Employee and Family Assistance - Stock Purchase Plan - Maple Virtual Care - Unlimited on-line learning - Sysco product discounts - Preferred vendor discounts - Associate Resource Groups (*benefits may vary based on location or bargaining unit) ADDITIONAL INFORMATION This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team. This Job Requisition is for an existing vacancy. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.