Scheduled Weekly Hours

35 Union: No Work Shift: Remote Type: Duration: August 17, 2026-March 31, 2027 Job Description: COSTI’s Temporary Reception Centre provides short-term accommodation and stabilization support to asylum claimants. The program offers a safe, welcoming, and supportive environment where participants can access essential resources, receive settlement assistance, and begin rebuilding their lives. At COSTI, we are committed to creating inclusive spaces for individuals, ensuring they feel supported and respected. Through high-quality Housing services and tailored programs, we help residents transition smoothly and integrate into the broader community. With a longstanding history as one of Toronto’s settlement providers, COSTI takes pride in being a trusted leader in refugee settlement services and support. This is a full-time, contract position scheduled to work 35 hours per week, evening shift (3:00 pm-11:00 pm), Mix of weekdays and weekends DUTIES Perform administrative duties for incoming referrals; complete holistic assessment; triage and prioritize participants based on their immediate physical and social needs. Maintain accurate and timely documentation using approved organizational systems and processes, in accordance with Reception Centre Standards and COSTI's policies and procedures. Complete in-person participants intake, discharges and carry out heat treatment procedures as per Reception Centre Standards. Work directly with participants in all aspect of service necessary for the comfort and safety of individuals accessing Reception Center Services. Responsible for ensuring admission files, welcome packages and essential new linens are ready and prepared regularly. Build rapport with participants using trauma-informed, harm-reducing, culturally safe, and participants-centered approaches. Responsible for active screening and access control of Reception Center entrance. Liaise and support external agency staff while on site delivering services to participants. Responsible for monitoring dining space and ensuring participants receive meals according to their dietary restrictions. Responsible for sorting and distributing mail/packages, including contacting participants. Responsible for redistribution of clean linens and completing linen count reports. Responsible for conducting regular patrols, room inspection and wellness checks. Assist participants with emergency and/or crisis needs as required/appropriate. Work cooperatively, respectfully, and constructively with participants, team members, management, other service providers, and external stakeholders. Assist with other data collection activities within the program, as determined by the management team. Undertake other related and/ or delated duties, as assigned.

QUALIFICATIONS

Minimum 2-years Community College Diploma in Social Service Worker or Community Service Worker, or a combination of post-secondary education in human Services or equivalent. Minimum one (1) year of full-time experience working in a Reception Centre, Shelter, Refugee Reception Program, Housing Program or other congregate care/community-based setting, supporting individuals experiencing psychological, physical, emotional, housing settlement or environmental challenges. Demonstrate ability to assess participant needs and provide coordinated access to appropriate reception centre, shelter, settlement, housing and community support services as appropriate. Ability to manage administrative duties associated with Reception Centre and/or Shelter operations, ensuring compliance with applicable standards, guidelines, policies and procedures through continuous monitoring and evaluation. Trained experience using database, and compiling monthly, quarterly, and annual reports. Demonstrate knowledge of Refugee determination process and related legislation. Understanding of and commitment to working from a harm reduction, anti-oppression, and trauma-informed care approach. Knowledge of current issues related to homelessness, including working with street-involved individuals, Housing First, addiction, social housing, alternative/supportive housing, mental health, and community support etc. Knowledge of working with Indigenous population. Given the possibly traumatic nature of events encountered in the course of duties, must exhibit resilience, and demonstrate a commitment to wellness. High-level proficiency in desktop applications including Microsoft office, excel, outlook and Teams Ability to communicate effectively and tactfully both oral and written. Fluency in a second language is an asset. Ability to work in a stressful, fast-paced environment and recognize emergency situations. Ability to routinely lift, carry, and stack items up to 25 lbs. Ability to work rotating shifts including weekends and holidays. Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.

Valid Naloxone, CPI/UMAB and Standard First Aid/CPR/AED certification

Pay Range: $47,809.75-$50,123.76 plus Benefits COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.