Position Summary

The Accounts Receivable Representative is responsible for collecting on and providing services for all customer invoices related to freight-related services (AR) and non-freight related services (ASI) including demurrage, customs inspections, etc.

Level of Responsibility

Responsible for quality and timeliness of personal work. Contributing to projects with guidance, supporting team/organizational objectives. Increased handling tasks with greater independence as experience in the role progresses.

Key Tasks

• Lead the collection process for overdue accounts with advanced negotiation skills honed through a minimum of 3 years of experience. 
• Conduct thorough account reconciliations, including issuing credit notes and adjustments as needed. 
• Accurately apply customer payments and resolve complex queries promptly. 
• Maintain effective communication with customers and sales representatives to facilitate smooth transactions. 
• Utilize judgment to approve shipments based on payment history and creditworthiness. 
• Proactively monitor customer accounts against credit limits, taking necessary actions. 

Skills / Experience

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike. 

• Proficiency in English and French languages to communicate with customers and sales representatives to facilitate smooth transactions.
• Minimum 3 years' experience in a similar role. 
• Ability to work independently, and work under strict deadlines.
• Dynamic, ambitious, and strong interpersonal skills.
• SAP experience an asset.
• Proficiency in using Microsoft office applications, strong Excel skills required.
• Excellent communication skills for negotiation and reconciliation.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices. 
• Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.