We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: (Midnight) Sunday-Thursday 11:30pm-8:00a

SUMMARY The Dispatcher plays a key role in coordinating and managing the movement of freight across various terminal locations. This position is responsible for scheduling and dispatching linehaul drivers, ensuring timely, efficient, and safe transportation of goods. The Dispatcher will collaborate closely with drivers, and other operations personnel to maintain optimal routes, ensure compliance with company policies, and provide exceptional customer service.

PRIMARY RESPONSIBILITIES

Distribute load assignments to Linehaul Drivers. Move/Monitor drivers within computer dispatch system. Collaborate with Terminal Operations to ensure timely departures of freight. Assess and prioritize freight movement to meet deadlines and operational goals. Assist the Local Operations team with manifesting loads accurately and efficiently. Identify opportunities to optimize departure times and improve load factors, and communicate these insights to the Linehaul dispatch team. Coordinate efforts with the dock, data entry teams, drivers, and other dispatch groups to manage load reductions and arrange for outside power when necessary. Monitor scheduled departures and driver wait times, providing regular reports on performance and identifying areas for improvement. Monitor Cargo Watch and alert drivers/arrange service etc for mechanical breakdowns. Communicate load information to drivers, receive calls and respond to drivers dispatch messages. Receive emails and accept loads as required. Must be capable of entering loads in Erb system if Customer Service is not available. Responsible to update client websites as required. Responsible to understand, monitor and communicate delays/issues according to the established SOP’s per client requirements. Maintain a high level of customer service and professionalism when interacting with drivers, colleagues, and other stakeholders. Responsible to adjust driver assignments when capacity has changed in conjunction with other dispatch groups. Responsible for end of shift communication to ensure a smooth cross-over. Responsible to keep manager informed regarding progression of business and complete reports requested from manager. All other duties as required.

REQUIREMENTS/QUALIFICATIONS

Experience on Erb systems including AS400. Previous experience in a dispatcher role considered an asset. Good keyboarding skills and experience using computers including MS Office applications required. Must have attention to detail and accuracy under pressure to meet deadlines within a busy environment. Strong verbal and written communication skills. Ability to adapt to change and make effective decisions. Strong time management and organization skills. Ability to work independently and within a team.

WORKING CONDITIONS

Overtime as required. May require flexibility in work shifts to provide vacation coverage as needed.

Your Cool Work Perks

Benefits available from day 1 We’re motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision)

Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massage therapy benefits TFSA and RRSP savings plans with company match contributions (available after 3 months) Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs) How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted. #ERBNON