Retail Area Support Officer Jobs in Stratford, Ontario, Canada
Create alert for “Retail Area Support Officer”
Stratford, Ontario, Canada
Top Benefits
About the role
About The Role:
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Purpose of the Role:
As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities:
Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks. Conduct regular patrols across store premises, ensuring safety and vigilance at all times. Monitor CCTV and other security systems to identify and respond to suspicious activity. Carry out searches in line with company policy and legal guidelines. Respond promptly to alarms and incidents, escalating where necessary to management or emergency services. Complete accurate and timely incident and observation reports. Collaborate with store teams to address security concerns and support loss prevention. Provide a professional, approachable presence for customers, staff, and visitors. Assist with directions, queries, and general support as needed. Calmly and effectively de-escalate confrontational situations. Adhere to all site-specific procedures, company policies, and legal requirements. Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements:
Right to work in the UK. Valid SIA Licence – Door Supervisor (DS) or Security Guarding. Strong observational skills and attention to detail. Proven ability to manage challenging situations professionally. Excellent communication skills – both verbal and written. A proactive, reliable, and professional approach to safety and service. Flexibility to work across multiple locations, including travel between sites. Willingness to work varied shifts, including evenings, weekends, and bank holidays.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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About OCS
Customers across all sectors depend on secure, optimised environments that enable end users to achieve their goals and purpose. OCS facilities services provide customers with the assurances they demand and environments that meet end users' needs.
By partnering with OCS, customers benefit from Best Service Excellence, a facilities services standard that focuses on delivering the best outcomes for colleagues, customers and communities. Global best practice and local teams self-deliver a single-service, bundled or total facilities management model that's scalable to the bespoke requirements of each customer and sector.
→ Hard Services → Soft Services → Energy Services → Catering → Facilities Management
Every service in each sector operates with Smart FM solutions that enhance performance and resilience. Insight, AI and automation empower colleagues and customers to do and achieve more.
Our TRUE Values support colleague and customer retention. Trust, Respect, Unity, and Empowerment guide how we operate, interact, make decisions daily, and prioritise what matters most.
We have an ambition to become the best facilities service partner in the industry, guided by our values and driven by our mission to make people and places the best they can be. → If you're seeking a facilities management partner with purpose, please get in touch with our team at ocs.com.