Job Description

Employment Type: Full-Time (Remote)

Location: Philippines

Working Hours: 9:00 AM – 6:00 PM MST/MDT

Job Type: Full-time

About The Position

We are seeking an experienced People & Client Success Lead to manage both employee experience and client success initiatives. This role is responsible for building a positive work environment while maintaining strong client relationships that contribute to business growth and long-term success.

The ideal candidate will be passionate about people management, customer satisfaction, and cross-functional collaboration. You will work closely with internal teams and clients to improve employee engagement, optimize service delivery, and strengthen lasting partnerships.

Key ResponsibilitiesPeople Operations

Manage all stages of the employee lifecycle, including recruitment, onboarding, employee development, and offboarding.

Plan and execute employee engagement initiatives that improve motivation, performance, and retention.

Support performance management processes and address employee relations matters in a timely and professional manner.

Maintain employee records and ensure HR practices comply with company policies and labor regulations.

Coordinate training sessions and learning opportunities to support employee growth.

Oversee attendance records, leave administration, and workforce performance tracking.

Foster a positive, collaborative, and inclusive workplace culture that reflects company values.

Client Success

Serve as the primary contact for assigned client accounts and maintain strong working relationships.

Understand client objectives and provide solutions that align with their business goals.

Manage the onboarding process for new clients to ensure a seamless transition.

Respond promptly to client inquiries, concerns, and service-related issues.

Monitor client satisfaction, retention, renewals, and overall account performance.

Conduct regular client meetings, business reviews, and feedback sessions to strengthen partnerships.

Collaborate with internal departments to ensure timely and high-quality service delivery.

Strategy & Leadership

Develop initiatives that enhance employee engagement and improve client retention.

Monitor and evaluate key performance indicators related to people operations and customer success.

Prepare reports on employee engagement, workforce trends, and client satisfaction metrics.

Work closely with leadership and cross-functional teams to achieve business objectives.

Recommend and implement process improvements that increase operational efficiency and service quality.

Qualifications & Requirements

Bachelor's degree in Human Resources, Business Administration, Management, or a related field.

Minimum of three years of experience in Human Resources, People Operations, Client Success, Account Management, or a comparable role.

Strong understanding of HR best practices, employee engagement, and workplace operations.

Proven ability to manage client relationships and support long-term account growth.

Excellent written and verbal communication skills.

Strong planning, organizational, and multitasking abilities.

Ability to manage confidential information with integrity and professionalism.

Experience using CRM software, HRMS platforms, and project management tools.

Strong leadership, analytical thinking, problem-solving, and decision-making skills.