Introduction

The Jim Pattison Auto Group is seeking a detail oriented and organized Warranty Administrator to join our Service team at Jim Pattison Volkswagen Surrey.

This is a critical back end operational role responsible for processing warranty claims, maintaining accurate records, and supporting dealership profitability through precise and compliant administration. This position is best suited for someone who thrives in a structured environment, enjoys working with systems and data, and takes pride in accuracy.

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be from Monday to Friday.

Pay Range: $20-25 per hour, depending on experience.

This role reports to the Service Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

In this role, you will be responsible for managing warranty processes and supporting service operations through accurate and timely administration.

• Process and submit warranty claims in accordance with OEM guidelines.
• Manage internal repair orders and sublet invoices.
• Maintain and reconcile daily adjustment logs for accounting.
• Monitor and process returns, transportation claims, and damage claims.
• Utilize systems such as CDK, DealerMine, Kimoby, and OEM portals.
• Support parts and service departments with administrative tasks and coordination.
• Assist with service appointments and inbound calls as needed.
• Conduct monthly inventory spot checks and track loaner vehicle mileage.
• Monitor technician hours and efficiency reporting.
• Support recall campaigns and administrative initiatives as required.

Success in this role is defined by accuracy, organization, and the ability to manage a high volume workload independently.

What We’re Looking For

• Minimum 2+ years of dealership experience in a service or administrative role.
• CDK experience is a strong asset.
• Previous warranty administration or service advisor experience is strongly preferred.
• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report.
• High school diploma or equivalent.
• Ability to work in an office based role with extended periods of sitting.
• Fast paced dealership environment with multiple priorities and deadlines.

What We Offer

• Competitive wages.
• Ongoing OEM training, including Warranty Fundamentals.
• Career growth opportunities within a large and well established automotive group.
• Comprehensive benefits package, including health, dental, and insurance.
• Access to exclusive corporate discount programs.
• Recognition and rewards programs.
• A strong team atmosphere and a positive, supportive working environment.

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract from ICBC.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.