Role Overview

As an inspirational leader with enthusiasm for our brand purpose, you will lead the store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. 

This is a 12-month Temporary Shop Manager position covering a maternity leave, with an anticipated term from August 2026 to August 2027. The successful candidate will be responsible for maintaining operational excellence, coaching and developing the team, and ensuring the store continues to deliver an exceptional customer experience throughout the contract period.

Key Job Accountabilities

• Lead & work as part of a successful, engaged team to best meet the needs of our customers

• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life

• Problem solves effectively & proactively as much as possible using available resources

• Communicate effectively & act as a flexible & responsible role model to your team

• Ensure development of customer loyalty to further build The Body Shop brand

• Meet sales & performance targets

• Manage stock; monitor & manage change

• Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance

• Identify & attract high potential candidates & develop current team members to succeed in their goals

• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

• Schedules include holidays, nights, and weekends to meet the needs of the business

• Flexibility to work across Sunday to Saturday is required

Skills/Competencies

• Experience in a customer-facing role, people leadership & team development required
• Proven ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team to drive sales
• Outstanding problem solving & communication skills
• Experience analyzing data (KPI’s) to make sound business decisions required
• Comfortable with Microsoft Office Suite

Physical Requirements

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required