Customer Service Associate Jobs in Sussex, New Brunswick, Canada
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Sussex, New Brunswick, Canada
Customer Service Associate -Bilingual
About the role
Job Description
Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.
Starting wage for this role is $15.90.
Responsibilities
Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone Maintains records of history for all customer interaction in the customer service tool Identifies sales leads and potential opportunities Meets customer service targets Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution Applies customer service to all customer interactions through all channels Ad hoc tasks as required
Qualifications
Call Center & Customer Service experience an asset
Strong verbal and written communication skills Active listening skills to determine customer needs and a best course of action Proven problem-solving skills Flexibility and adaptability to work in a fast-paced environment Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset Must be able to work well with a team and independently Available to work flexible hours/shift work Bilingual (English, French)
About Us
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
About The Team
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing
About Kent Building Supplies
Your Future with Kent starts here!
Do you enjoy working as part of a team? From cashiers to store managers to marketing and purchasing, there are a wide variety of careers available. Whether you have years of experience or are just starting out, whether you want to progress on your current career path or try something completely new; we provide the training and opportunities to help turn your career goals into a reality. If you have a positive attitude and passion for home improvement, then apply today. We’re waiting to hear from you!
About Kent Building Supplies: Kent has 49 retail locations and employs over 3,700 associates in communities across New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador.
With 3 sizes of retail stores, 1 contractor supply store, truss plants, distribution centres and a head office, you will be sure to find a career right for you!
Our Head Office - From Human Resources to Marketing to Purchasing, see if you have what it takes to join the talented team of professionals at our Head Office.
Our Stores - If you enjoy working with the public and are seeking a challenging, fast-paced work environment, one of the Kent retail locations may be right for you. We have a wide range of part-time, full-time and management positions.
Our Distribution Centre - Get involved behind the scenes! Our Distribution Centre needs energetic individuals like you to keep stock moving smoothly from our vendors to the store shelves for our customers.