About Graitec Group

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

How we work: Growth, Agility, Innovation, Responsibility

How we behave: Ambition, Engagement, One Graitec, Positive Energy

Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player

About The Team Hiring

The Technical Services team supports customers in adopting and maximizing the value of their purchased software solutions. Through training, consulting, and post-sales support, the team ensures successful implementation and continuous improvement. They collaborate closely with Sales, Marketing, and Product teams to deliver a seamless customer experience and drive solution excellence.

Overview

Business Purpose & Value Contribution

The Implementation Consultant is a customer-facing role focused on delivering training, mentoring, and technical support to ensure successful software adoption. This role contributes to customer satisfaction, retention, and solution optimization through expert consulting, content creation, and collaboration with internal teams.

Consulting & Training Delivery

Deliver project-based support and tailored training to accelerate customer adoption and maximize satisfaction Design and implement consulting offerings aligned with project goals, leveraging customer data and analytics for measurable impact Lead strategic engagements and follow-up sessions using data-driven insights to improve performance and drive continuous improvement

Post-Sales Technical Support

Resolve technical issues efficiently to ensure solution stability and customer confidence Apply advanced troubleshooting and root cause analysis, using data to identify trends and prevent recurring issues Define and improve support frameworks, train others, and implement high-performance standards

Content Creation & Knowledge Sharing

Produce high-quality documentation, articles, and videos to support customer enablement and strengthen brand positioning Use analytics to measure content relevance and impact, continuously improving knowledge-sharing frameworks Lead content strategy and implement data governance for global benchmarking

Pre-Sales Engagement

Demonstrate solution value and technical expertise through product demos and customer meetings, supporting revenue growth Build tailored presentations and support opportunity qualification using best practices and data-driven insights Define pre-sales methodologies and integrate predictive analytics to improve win rates

Continuous Learning & Certifications

Maintain and develop certifications to ensure technical credibility and competitive advantage Apply new learning in projects, using data to measure impact and identify skill gaps Contribute to training strategy and mentor peers, embedding a data-driven approach to talent development

Communication

Communicate clearly and persuasively with customers and internal teams to ensure alignment and trust Adapt communication style to different audiences, using data insights to influence decisions and achieve project goals Mentor others on effective communication and shape communication strategies across regions

Collaboration

Foster teamwork and accelerate delivery through knowledge sharing and effective coordination Lead cross-functional initiatives, manage conflicts constructively, and promote a collaborative culture Define frameworks to improve team dynamics and measurable collaboration KPIs across the organization

Business Acumen

Align technical decisions with business priorities to support profitability and strategic growth Lead initiatives that improve operational efficiency and contribute to overall business strategy Mentor teams in developing business acumen and integrate predictive analytics into consulting strategies

Time & Project Management

Ensure efficient execution, optimal resource utilization, and customer satisfaction by meeting deadlines and maintaining profitability Lead planning and resource allocation using data to optimize time and reduce bottlenecks Define enterprise-level time management frameworks and support teams in strategic transformation

AI Enablement

Support customers and teams in leveraging AI to improve efficiency and innovation, including AI features in Graitec products Integrate AI-driven insights into solution design and technical delivery, measuring adoption and impact globally Drive AI adoption, mentor teams, and define standards for AI-enabled implementations

Responsibilities

Experience as an MEP Implementation Consultant, BIM Consultant (MEP or AEC), Technical Consultant, or similar role within the AEC/BIM industry (Mechanical, Electrical, Plumbing, Architecture, or Engineering) Experience delivering training, consulting, and post-sales support for software solutions across MEP and/or AEC environments Strong operational expertise in Autodesk Revit (MEP and/or Architecture/Engineering disciplines) within real project environments Experience supporting customers in the adoption, optimization, and standardization of BIM workflows, including both MEP-focused and broader AEC use cases Experience working in interdisciplinary environments, collaborating across MEP, architectural, and engineering teams Exposure to pre-sales activities (product demos, technical presentations, workflow reviews) is highly valued Fluency in English and French, both written and spoken; Spanish proficiency is a strong advantage (nice to have)

Qualifications

Strong knowledge of BIM methodologies, coordination workflows, and modeling standards across MEP and AEC domains Advanced proficiency in Autodesk Revit (MEP and/or Architecture/Engineering modules) Solid technical knowledge in MEP engineering (mechanical, electrical, plumbing) and/or broader AEC disciplines Excellent communication, presentation, and customer-facing skills, with the ability to simplify complex technical topics Strong analytical, problem-solving, and workflow optimization skills Degree in Mechanical Engineering, Building Services, Architecture, or a related AEC field Autodesk, BIM, or Revit certifications are highly valued

Interview Process

At Graitec, we’re proud to foster a diverse and inclusive workplace.

We value our employees for who they are and the contributions they bring, encouraging everyone to be their

authentic selves at work. This diversity helps us better serve the wide range of customers and markets we

operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and

ability to succeed in the role.

Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and

hiring decisions are made solely by our Talent Acquisition team and hiring managers.

HR Screening – An initial “get to know you” discussion. Manager Interview – A role-specific discussion with the hiring manager. Panell Interview – May include a presentation or a collaborative exercise. Final Interview – Conversation with the Business Unit Leader.

Additional Information

As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and

pay transparency.