Position Overview

We are looking for a Customer Experience Specialist to enhance the post-sales experience across a portfolio of customers, supporting onboarding, retention, and long-term relationship growth. This role focuses on building strong customer relationships through ongoing engagement, proactive health monitoring, and delivering value-driven interactions. The position combines customer-facing technical support with the development of customer experience deliverables, including training, communications, and reporting, to support the full customer lifecycle.

Responsibilities

Help drive enhanced customer experience outcomes and initiatives

Cultivate strong relationships through regular communication with customer stakeholders and internal teams to ensure alignment Coordinate with Product Owners, Support, and Sales teams to develop and deliver training presentations, reports, communications, and marketing content Engage with customers to diagnose, troubleshoot, and resolve technical issues across software and hardware, including account setup, product installation, billing, and mobile application usage Maintain up-to-date knowledge of products, services, and support protocols while contributing to internal knowledge base documentation Evaluate customer service issues and provide analysis and reporting to identify opportunities for improvement Perform other related duties within the context of the role

Qualifications

Minimum 3 years of experience in communications, marketing, sales, account management, or customer experience support within a SaaS or IT-related environment Strong collaboration skills with the ability to work across multiple teams in a deadline-driven environment Excellent verbal and written communication skills Self-motivated team player with the ability to adapt to changing priorities Project management capabilities Analytical and process-oriented mindset Ability to quickly learn technical products and apply knowledge to solve customer challenges Proficiency with IT tools including database systems and Microsoft Office Bachelor’s degree preferred

Additional Requirements

Ability to work in a professional office environment using standard office equipment Capable of performing tasks involving sitting, standing, computer use, and light to moderate lifting Commitment to health, safety, and organizational policies and practices Must be eligible for government of Canada security clearances Must be able to work onsite at our Regina, SK office with some travel requirements.

Compensation

$55,000 to $75,000 per annum

Position Type

We have 1 available position.