POSITION SUMMARY: Under the general supervision of the Supervisor – Parks Operations South performs general office and receptionist duties, while participating in the booking of municipal parks and facilities for the Department. MAJOR RESPONSIBILITIES: Provides front-line customer service and information to the public regarding the municipal parks and cemetery. Assists customers with information about various facilities pertaining to capacity, availability, and special requests. Receives and redirects telephone, email and counter inquires while distributing incoming mail and faxes; accepts reservations for City operated park facilities. Creates and distributes rental contracts and verifies returns. Confirms all event applications have been received and special requests are approved. Ensures requirements have been met by communication to park staff. Maintains and updates the database of permits, reservations, and schedules for the Parks and Open Spaces section. Maintains records for all phases of the cemetery operation, including the computerized cemetery inventory. Processes, verifies, and applies payments to customer accounts while reconciling accounts and the distribution of customer invoices and receipts. Meets with the public and liaises with funeral directors. Completes Ontario One Call locates for the Parks and Open Spaces section. Distributes event calendars to all applicable staff. Transfers files to and retrieves files from Archives, as required. Performs such other duties as may be assigned. QUALIFICATIONS: Education/Experience: Secondary school graduation, together with post-secondary courses in accounting or a recognized bookkeeping course and one year of office experience; or Minimum 3 years of office experience, together with some education in accounting or bookkeeping Skills/Abilities: Must be at intermediate skill level in keyboarding, word processing and spreadsheet software Self-starter with excellent organizational, time management, and interpersonal skills Ability to communicate effectively and concisely, both orally and in writing Must be able to deal with the public in a courteous and tactful manner. Assets: Knowledge of Stone Orchard and Perfect Mind software CONDITION OF EMPLOYMENT: Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC) General Information: As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women. ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include: Photos Any certificates that have photo identification Driver’s licences Police records checks Note: The above documentation will be requested by the Human Resources & Corporate Safety Division should you be the successful applicant. If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application. ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process. PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866 Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date. The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all. The City of Thunder Bay is a place where art, culture and nature come together! Watch this video to learn more about our City at: Job Specific Information: Should this temporary vacancy be filled by a regular full-time employee, seniority and benefits will continue in the normal manner and the regular employee will continue to maintain normal, full-time status for the duration of the appointment. If it becomes known that the position is permanent, it will be reposted and filled in the normal fashion.