Position Summary

After opening and under the general direction of the Restaurant Supervisor, this position will be responsible for making and serving various alcoholic and non-alcoholic beverages in a prompt and friendly manner. Bartender is responsible for providing gracious level of customer service to guests to ensure guest satisfaction in a high-volume establishment. This role must contribute to a safe and welcoming work environment for all employees and must demonstrate the ability to multi-task in a fast-paced environment. Above all else, this position must lead by example to create Great Experiences and Memories for all guests and colleagues!

Key Responsibilities:

• Provides exceptional customer service to guests in an upbeat, positive and professional manner.
• Ensure safe and responsible service relative to all aspects of the sale and service of all beverage products including setting a drink rate, avoiding intoxication and inform all co-workers of guests being monitored.
• Follow and complete all cash out procedures accurately.
• Settle cash and debit/credit card payments with all patrons.
• Follow opening and closing bar procedures.
• Ensure appropriate inventory supply of alcoholic beverages and other related products.
• Ensure proper cleaning and operation of glass washer.
• Complete spillage documentation of all alcoholic beverages.
• Complete daily inventory and waste sheets prior to the end of the shift.
• Strong knowledge of standard drink recipes, menus and food items.
• Complete knowledge of the P.O.S. system.
• Conduct regular cleaning and sanitation of glassware, refrigerators, bar surfaces, glass washers, equipment and supplies.
• Ensure preventative maintenance of glass washer, and other related equipment.
• Comply with all alcohol related house policies, practices and Smart Serve guidelines.
• Maintain personal cash float and complete cash out procedures.
• Communicate all beverage alcohol activities at break and shift end.
• Ensure compliance with company’s health and safety policies and adherence to the Occupational Health and Safety Act.
• Maintain a safe environment for all employees and report any health and safety contraventions to the Food and Beverage Manager immediately.
• Perform other duties as assigned by management.

Education and Qualification Requirements:

• A secondary school diploma or equivalent working experience and education.
• Minimum 1 Year of bartending experience in a high-volume establishment.
• Valid Smart Serve Certificate required.
• Previous cash handling and P.O.S system experience required.
• Strong wine and beverage knowledge.
• Must be people-focused, professional and committed to service excellence.
• Excellent interpersonal, teamwork, customer service and communication skills.
• Maintain a positive working relationship with fellow employees and management as part of a team
• Ability to multi-task and work under pressure in a fast-paced environment.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; standing for extended period of time; exposure to some conflict, distress and noise.
• Ability to lift up to 50 lbs;
• This role requires a degree of bending, twisting, pushing, pulling, reaching, etc.

This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts.