Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

About the role:

• At Fairstone we invest in our teams . We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

• Review auto loan contracts and documentation for compliance with internal funding policies

• Communicate with dealers, sales partners, and internal teams to obtain missing or corrected documentation

• Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standards and turnaround times

• Follow up with assigned dealerships to resolve pending/missing items for funding via phone and email, communicate and resolve complex contract issues

• Process any documents received such as contracts and trailing documents

• Provide lost/missing contract research as needed

• Update records of customer interactions, process customer accounts and file documents

• Execute detailed document review ensuring all assigned documents are accurate , complete, properly executed, and registered as required

• Provide prompt, efficient, detailed customer-oriented service to all stakeholders

What we’re looking for:

• You possess excellent verbal and written communication skills

• You thrive in a fast-paced, ever-changing environment

• You possess an exceptional attention to detail while operating under a sense of urgency

• You have strong analytical and arithmetic skills

• You know your way through advanced internet browsing and have amazing investigation skills

• You have strong phone contact handling and active listening skills

• You can prioritize allocated workflow seamlessly

• You are tech savvy and know your way through Microsoft Office Suite and Outlook

Extra- awesome to have:

• You possess excellent verbal and written communication skills in French

• Previous experience in a lending automotive related business, or financial services

• You have a high level of accuracy and consistency in document verification and disbursement release

• Post-secondary education in Finance or Business Administration

Working conditions

• This position follows a hybrid work model, requiring employees to work from the Etobicoke office three days per week, with the remaining two days working remotely from home. H ours can range from 9:00am - 9:00pm EST Monday to Friday , with alternating Saturday shifts. schedules are completed a month in advance

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

What you can expect - pay & process:

• Expected base hourly rate range of $21.00 - $23.85
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent