###Duties:

• Provides initial intake and needs assessments for Chronically homeless and newly arrived families/ individuals.

• Provides supportive counselling, crises intervention and initial settlement services as well as follow-up services in special needs cases.

• Works one on one with clients to develop a case plan and connect them to supports and services in the community.

• Provides information and referral for income, employment and health settlement services.

• Delivers orientation sessions on hostel rules, and settlement related topics.

• Advocates and case consults with other social service organizations and service providers.

• Provides crisis intervention and counselling e.g. in cases of conflict,

• Documents services and activities in COSTI’s data base system and prepare necessary reports.

• Refers clients to community & social service agencies for additional settlement services support.

###Qualifications:

• Social Services Worker diploma or equivalent with relevant practicum experience.

• Minimum of twelve (12) months experience providing initial settlement, case management and counselling for newcomers

  • Identifying settlement needs through initial assessments and basic mental health assessments.
  • Referrals to programs and education within COSTI and other social service organizations, such as language training, income support, health supports, etc.
  • Emotional supportive counselling.
  • Experience in crises intervention and de-escalation skills. -Preference will be given to those who speak Spanish, Tirgirna, Amharic

• Demonstrated experience providing services in the following areas: wife and child abuse, resettlement and victims of torture, war and displacement.

• Previous case management experience.

• Knowledge of specific issues facing the homeless population and refugees in general.

• Ability to negotiate and advocate with mainstream society and able to intervene during crisis.

• Demonstrated experience in data-entry, documentation and reporting.

• Knowledge of the Internet, Email and Windows software e.g. Microsoft Office Suite.

• Excellent communication, organization and coordination skills.

• Possession of a valid First Aid/CPR training certificate.

• Possession of a valid Naloxone training certificate

• Must have a valid Vulnerable Sector Screening (VSS). The VSS must have been completed within the past 6 months.

###Location:

HWY 401 and Dixon Rd, Toronto

###Duration of Position:

May 1, 2026, to December 31, 2026

###Starting Salary Range:

$58, 585 to $61, 421 per annum + benefits

###Posting Date:

2026-04-06

###Closing Date:

2026-04-17

###Notes:

Priority consideration will be given to those on Notice of Recall.

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #49-26 to the link below: https://creg.costi.ca/ui/hr/resume.aspx?refno=49-26&site=costi