Network Relations Executive Jobs in Toronto, ON
Create alert for “Network Relations Executive”
Toronto, ON
Top Benefits
About the role
Who you are
- A passionate individual with a strong interest in client servicing
- Prepared to go the extra mile to exceed customer expectations and experience
- Desire to deliver best in class service, to support our industry-leading offering
- Strong written and verbal communication skills
- Strives in high pressure/pace environment
- Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
- Managing workload around tight time constraints
- Confidence in liaising and mediating between multiple internal departments to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
- Resolve client issues as they arise
- Ability to multitask/prioritise – working around the daily deadline
- Completely fluent English
- Sales skills / experience is a PLUS
- Knowledge of FX
- Knowledge of Ebury's products
- Being able to adapt in a constant evolving and challenging environment
What the job involves
- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc
- Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
- Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
- Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
- Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
- Interest in currency markets helpful
- Experience with Microsoft suite (particularly excel)
- You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
- You will have an understanding of clients business activities and FX needs
- You will make sure clients have Ebury as their main platform for trading and making payments internationally
Benefits
- 25 days holiday (excl. bank holidays).
- Day off on your birthday.
- 12% total pension contribution (5% from you, 7% from Ebury)
- Personal Development Budget
- Full Private Medical Insurance (including Dental)
- Season Ticket Loan
Not the right fit? Search for Client Relations Executive jobs in Toronto
About Ebury
About Ebury® Ebury is a Fintech company specialised in international payments, collections, and foreign exchange services. It offers financial solutions aimed mainly at SMEs and midcaps. Ebury offers foreign exchange activity in over 130 currencies - for both major and emerging markets - as well as cash management strategies, trade finance, and foreign exchange risk management.
Founded in London in 2009 by Spanish engineers Juan Lobato and Salvador García, the company has grown its global market presence to a network of 31 offices in 21 countries and more than 1,300 employees.
Throughout its history, the company has received more than 20 international awards, including the Financial Times 1000 Europe's fastest-growing companies 2020 and The Sunday Times Tech Track 100. All these recognitions place Ebury as one of the leading European financial technology companies.
ebury.com