Amazon Connect Specialist Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
Amazon Connect Specialist
About the role
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Amazon Connect Specialist to join our clientin support of an existingvacancy.
Contract Period: 5 months with potential to extend Pay Rate: Starting from $54 per hour Location: Toronto, ON Location Type: Hybrid Business Hours: Monday-Friday;Core Business Hours
Job Responsibilities: Design, configure, and launch Amazon Connect solutions (IVR, routing, queues, agent profiles) in an omni-channel environment Create and apply frameworks, methods, best practices and artifacts specific to Amazon Connect implementations Integrate Amazon Connect with CRMs (e.g., Salesforce, ServiceNow), AWS services (Lambda, S3, API Gateway), databases, and backend systems Architect scalable, resilient omnichannel contact centers leveraging Amazon Connect, Lex, Pinpoint, and related AWS services Implement testing strategies and scripts to validate reliability, performance, and quality Design disaster recovery and resilience mechanisms; ensure security and compliance Enable CTI integrations and custom extensions using AWS SDKs/APIs Create and maintain technical documentation and runbooks; deliver training for users and admins Communicate clearly with internal teams and customers, translating business needs into technical solutions Experience & Qualification Requirement: Bachelors Degree 2 Years of Amazon Connect Experience Hands-on expertise with Amazon Connect configuration and administration Proficiency across Amazon Connect components: Omni-channel flows, Queues, Routing Profiles, Contact Lens, Amazon Quick Suite, Amazon Q for Connect, Agent Workspace, Customer Profiles, and Cases Strong IVR design and skills-based routing knowledge; best practices for routing and flows Experience integrating AWS AI services (Amazon Lex, Polly) into customer journeys Serverless development skills: AWS Lambda, API Gateway; scripting in Node.js or Python for Lambda End-to-end omnichannel architecture experience using Amazon Connect and AWS services Test automation and performance validation experience Disaster recovery and scalable architecture design experience
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
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About Robertson & Company Ltd.
Robertson & Company Ltd. is a leading professional services firm providing recruitment-related, advisory and consulting services to corporations, professional organizations, governments, and public & private institutions.
RELATIONSHIP VERSUS TRANSACTION
Success in the recruitment services industry depends on deep relationships built on trust and performance. Our focus is never simply on the transaction at hand but on what is best for our client, both today and in the long run. We consider this unique approach and perspective to be the driving force behind our continued success in this highly competitive space.
DEEP INDUSTRY EXPERIENCE
While we work with many industries, Robertson & Company has exceptional experience and a proven track record with some of North America's leading financial institutions. We understand the needs of the industry and its inner workings better than any other recruitment firm. This is evidenced by our enviable client retention rate of nearly 100%.
A PROVEN TRACK RECORD
In our world, longevity is based on consistently delivering time and time again. Robertson & Company has just such a proven track record of performance. Our commitment to exceptional client communication, the use of proprietary screening and selection processes and an uncompromising commitment to excellence has served both us and our clients well.
Robertson is a Proud Certified Diversity Supplier.