Title of Job: Behavioural Support Specialist

Date: July 28, 2026

Closing Date: August 11, 2026

Location: Toronto, ON - NYGH Finch RCC

Compensation: $67,011 - $79,010 Annually Prorated

Work Type: Onsite

Job ID: 10919142

Existing or New Position: Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

As a Behavioural Support Specialist, dedicated to the North York General Hospital Reactivation Care Centre (NYGH RCC), you will be a member of an interdisciplinary team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, mental health, substance use and/or other neurological disorders. The Behavioural Support Specialist will provide direct service to support the patient/client, other members of the care team, family and other care partners to mitigate escalating responsive behaviours. In doing so, you will collaborate with the other members of the care team on the development and delivery of effective Behavioural Support Plans comprised of behavioural management approaches, psychosocial supports and education to referred individuals and their caregivers. You will also liaise with community agencies, other practitioners and key partners to coordinate care for clients. You will provide transitional support to ensure a successful and sustainable transition from the RCC to the next care destination. In addition, you will provide education and support to the care team to ensure current knowledge, trends and ethical guidelines in behavioural support.

What You Will Do

Conduct comprehensive clinical assessments and provide evidence-based behavioural treatment recommendations using a person-centred, behavioural approach Lead the development, implementation, monitoring, and evaluation of Behavioural Support Plans and behaviour intervention programs to enhance client outcomes and quality of life Provide crisis intervention, risk assessment, urgent care planning, and referrals to appropriate community and crisis resources for high-risk individuals Review, edit, and approve Behavioural Support Plans to ensure compliance with ethical standards and best practices in behaviour management Collaborate with clients, families, caregivers, healthcare professionals, and community partners to coordinate care and advocate for client needs Deliver training, consultation, and ongoing support to staff, families, and caregivers to promote effective behavioural strategies and reduce responsive behaviours Foster respectful, therapeutic relationships with clients using Recovery-Oriented and Psychosocial Rehabilitation principles Maintain current knowledge of behavioural support practices, emerging trends, and evidence-based interventions, sharing expertise across teams Participate actively in multidisciplinary teams, client care conferences, staff meetings, and professional development initiatives Ensure strict adherence to confidentiality, organizational policies, professional standards, and regulatory requirements Work collaboratively under the direction of the Program Manager and/or designed perform additional duties as assigned

What You Bring

Undergraduate degree in Nursing, Social Work, Occupational Therapy, Psychology, or a related health discipline, combined with an Advanced Diploma in Behavioural Science Technology At least 3 years of experience supporting vulnerable seniors with responsive behaviours associated with dementia, mental health challenges, addictions, and other neurological conditions Proven expertise in the development, implementation, and evaluation of behavioural intervention and behaviour management programs for vulnerable populations Demonstrated experience providing training, coaching, and education to staff, clients, caregivers, and community partners on strategies to effectively address responsive behaviours Strong knowledge of evidence-based behavioural support models and the ability to apply best practices in clinical and community settings Training and/or experience with P.I.E.C.E.S., U-First!, Recovery-Oriented, and Psychosocial Rehabilitation approaches Comprehensive understanding of dementia, delirium, mental health conditions, and their impact on seniors, families, and caregivers Knowledge of community-based services, resources, and support networks available to older adults and caregivers Strong commitment to the principles of Behavioural Supports Ontario (BSO) and person-centred care Well-developed crisis intervention, problem-solving, relationship-building, and conflict-resolution skills Excellent verbal and written communication skills, with proficiency in Microsoft Office applications (Word, Excel, Outlook) Valid Ontario driver’s license and access to a reliable vehicle, with the ability to travel within the community as required

Work Environment

Staff will be required to work in residents’ rooms and may therefore be exposed to secondhand smoke.

May also be required to be on-call as emergency contact for after hours

Frequent travel within community will also be required

What We Offer

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability Defined Benefits Pension Plan 24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Tuition reimbursement program Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note

A satisfactory vulnerable sector check (VSC) is also required

This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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