Bilingual Case Assessment Officer (French/English)

Salary: $56,000 to $66,000 + 10% target bonus

Location: Downtown Toronto, Hybrid (2 days in office, 3 days remote after onboarding) Vacancy: This is an existing vacancy with immediate availability.

Are you passionate about helping people and looking for a meaningful career with long-term stability?

Our client is seeking a Bilingual Case Assessment Officer to join their growing team. This is an excellent opportunity for someone who enjoys customer service, problem solving, and working in a structured, collaborative environment where fairness, integrity, and professionalism are valued every day.

As the first point of contact, you will assist consumers and organizations by assessing inquiries, determining whether complaints fall within our client's mandate, and preparing cases for investigation. Comprehensive onboarding, ongoing training, and strong leadership support make this an ideal opportunity for someone looking to build a long-term career in financial services and dispute resolution.

What You'll Do

Serve as the first point of contact for consumers and organizations by phone and email. Assess complaints and determine whether they fall within our client's mandate. Gather information, prepare case summaries, and organize files for investigators. Explain complaint processes clearly and professionally. Communicate with consumers and organizations throughout the assessment process. Identify cases requiring priority handling and escalate systemic concerns when appropriate. Support internal projects, training initiatives, and French translation activities.

What We're Looking For

Bilingual in French and English with exceptional written and verbal communication skills. Customer service experience with strong conflict resolution and relationship-building abilities. Exposure to banking, insurance, investments, or other financial services is considered an asset. Strong organizational skills with excellent attention to detail. Professional, empathetic, and diplomatic communication style. Sound judgment, integrity, and a commitment to fairness. Comfortable working both independently and as part of a collaborative team.

Why You'll Love This Opportunity

Competitive salary of $56,000 to $66,000 plus a 10% target bonus. Hybrid work environment with flexibility following onboarding. Employer-paid health, dental, life, and AD&D benefits beginning on your first day. Three weeks of vacation, three personal days, plus paid office closure between Christmas and New Year. Pension program after one year with employer contributions. Structured onboarding, comprehensive training, and ongoing coaching. Strong organizational culture with regular team events and employee engagement initiatives. Excellent long-term career growth opportunities, including advancement into investigative and specialized roles. Convenient downtown Toronto location with easy access to public transit.

If you are looking for a career where your work makes a difference, your development is supported, and your contributions are valued, we encourage you to apply today.

Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Case Assessment Officer