Posting Date:                                   Hours of Work:                              [[hoursOfWork]]  Job Code:                                       1270 Location:                                       552 - North York Bargaining Unit:                           NoReports to:                                    Manager Dispatch   

Description

The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.

Responsibilities

Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives Authorize drivers request to leave territory Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required Cross functional communication within dispatch department Maintain database and generate reports requested by operations management Additional Responsibilities Education Partial Completion of High School  Experience 1 year experience within a dispatch role, Logistics and/or Supply Chain operations  1 year experience using SalesForce & CCD system  Skills Computer Operations Standards and ProceduresOperations ManagementLanguage Requirement: There are no language requirements for this position. Working Conditions:                      Office EnvironmentSalary Grade:                                 Grade 6  Application Deadline:                    Eligibility: In order to be a eligible to apply for a position, an employee must have:

Satisfactory performance in their current role to be considered.

Employees must notify their immediate manager when they apply for a position. Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs. All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews. Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement. Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.